Reservations Supervisor

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 28,000 - 40,000; Full time

Job summary

Carton House, a five-star resort and Fairmont property in Ireland, invites applications for a Reservations Supervisor to lead the Reservations team. You will oversee daily operations, manage reservations and guest requests, and work closely with Front Office, Sales, and Revenue teams to optimize occupancy and guest experience.

The role requires prior reservations experience in a 4- or 5-star hotel, supervisory capabilities, strong leadership, and excellent English.

Qualifications

• Experience in a reservations role within a 4 or 5-star hotel.
• Supervisory experience preferred.
• Strong leadership and communication skills.
• Working knowledge of Opera PMS.
• Excellent attention to detail and organizational skills.
• Customer-focused with a passion for hospitality.
• Understanding of sales, occupancy, and revenue management.
• Ability to work under pressure and meet deadlines.
• Excellent spoken and written English.

Responsibilities

• Support the day-to-day operation of the Reservations Department.
• Supervise and support the Reservations Team to deliver exceptional guest service.
• Manage reservations, room allocations, and guest requests accurately.
• Maximize occupancy and revenue through effective booking management.
• Train and coach team members to maintain service standards.
• Liaise with Front Office, Sales, and Revenue teams.
• Resolve guest queries and booking issues professionally.
• Monitor reservation performance and assist with reporting.

Skills

Leadership

Communication

Attention to detail

Customer service

English proficiency

Tools

Opera PMS

Job description

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We are currently recruiting for a Reservations Supervisor to join our Reservations team at Carton House.

Key Responsibilities

• Support the day-to-day operation of the Reservations Department.
• Supervise and support the Reservations Team to deliver exceptional guest service.
• Manage reservations, room allocations, and guest requests accurately.
• Maximize occupancy and revenue through effective booking management.
• Train and coach team members to maintain service standards.
• Liaise with Front Office, Sales, and Revenue teams.
• Resolve guest queries and booking issues professionally.
• Monitor reservation performance and assist with reporting.

Key Requirements

• Previous experience in a reservations role within a 4 or 5-star hotel.
• Supervisory experience preferred.
• Strong leadership and communication skills.
• Working knowledge of Opera PMS.
• Excellent attention to detail and organizational skills.
• Customer-focused with a passion for hospitality.
• Understanding of sales, occupancy, and revenue management.
• Ability to work under pressure and meet deadlines.
• Excellent spoken and written English.

Why work for Carton House, A Fairmont Hotel?

• Strong team focus and team atmosphere.
• Employee Assistance Programme.
• Refer a friend bonus.
• Additional annual leave with continuous service.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Data Retention

Please note that all applications and CV's submitted for a role at Carton House will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.

Kind Regards,

The People & Culture Team

Carton House