Reservations Manager: Lead Revenue & Guest Experience

Muckross Park Hotel & Spa; Killarney; On-site; EUR 45,000 - 65,000; Full time

Job summary

Muckross Park Hotel & Spa in Killarney seeks an experienced Reservations Manager to lead the Reservations team and deliver an exceptional booking experience for our guests. You will oversee day-to-day operations, maximise room revenue, and manage enquiries and group bookings across multiple channels.

Working closely with Revenue, Sales and Front Office, you will ensure accurate processing through Opera PMS and collaborate to optimise occupancy and guest satisfaction in a busy, luxury setting.

Qualifications

• Experience leading a reservations team in a luxury/hospitality environment.
• Strong understanding of revenue management principles and channel distribution.
• Excellent communication and organisational skills with a focus on guest satisfaction.

Responsibilities

• Lead the Reservations team and oversee day-to-day operations.
• Maximise room revenue and occupancy across all channels.
• Manage enquiries and group bookings, ensuring accurate allocations and timely responses.
• Collaborate with Revenue, Sales and Front Office to optimise experiences and efficiency.

Skills

Reservations management

Revenue optimisation

Team leadership

Channel management

Education

Hospitality management degree

Tools

Opera PMS

Job description

Muckross Park Hotel & Spa, part of The iNUA Collection, is seeking an experienced Reservations Manager to lead the Reservations team and deliver an exceptional booking experience for our guests. You will oversee day-to-day operations, maximise room revenue, manage enquiries and group bookings across channels, ensure accurate processing through Opera PMS, and collaborate with Revenue, Sales and Front Office to optimise occupancy and guest satisfaction.