Reservations Manager

Muckross Park Hotel & Spa; Killarney; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Meals on duty

Complimentary gym membership

Company pension

Life assurance

Health insurance contribution

Training and development

Job summary

Muckross Park Hotel & Spa, part of The iNUA Collection, is seeking an experienced Reservations Manager to lead the Reservations team and deliver an exceptional booking experience for our guests.

You will oversee day‑to‑day operations, maximise room revenue, manage enquiries and group bookings across channels, ensure accurate processing through Opera PMS, and collaborate with Revenue, Sales and Front Office to optimise occupancy and guest satisfaction.

Qualifications

• Managerial or supervisory experience in Reservations or Front Office.
• Ability to lead, motivate and develop a team.
• Strong working knowledge of Opera PMS.
• Understanding of hotel revenue management, rate strategies and inventory control.
• Excellent communication, organisational and administrative skills.
• Experience in 4-star or 5-star hotel environments is advantageous.

Responsibilities

• Lead, motivate and develop the Reservations team.
• Oversee all reservation enquiries, bookings and group allocations.
• Ensure bookings are processed through Opera PMS.
• Manage room inventory, rates and booking channels to maximise revenue.
• Work with Revenue, Sales and Front Office to optimise occupancy and forecasting.
• Monitor booking trends, pace reports and reservation performance.
• Handle VIP bookings, special requests and escalated guest queries.
• Maintain high standards of guest communication and service.
• Build relationships with corporate clients and travel partners.
• Identify opportunities to improve departmental processes and guest experience.

Skills

Team leadership

Motivating others

Communication

Organisational skills

Commercial awareness

Guest focus

Revenue management

Tools

Opera PMS

Job description

The Muckross Park Hotel & Spa, Killarney is looking for an experienced and passionate Reservations Manager to lead the Reservations team and deliver an exceptional booking experience for our guests.

As Reservations Manager, you will oversee the day-to-day operation of the Reservations department, ensuring all enquiries and bookings are handled efficiently, professionally and to the highest standards.

You will lead and develop your team, maximise room revenue and work closely with the Revenue, Sales and Front Office teams to drive occupancy, enhance guest satisfaction and support the hotel's commercial performance.

Key Responsibilities

• Lead, motivate and develop the Reservations team.
• Oversee all reservation enquiries, bookings and group allocations across phone, email and online channels.
• Ensure all bookings are accurately processed through Opera PMS.
• Manage room inventory, rates and booking channels to maximise revenue.
• Work closely with Revenue, Sales and Front Office teams to optimise occupancy and forecasting.
• Monitor booking trends, pace reports and reservation performance.
• Handle VIP bookings, special requests and escalated guest queries.
• Maintain high standards of guest communication and service.
• Build and maintain strong relationships with corporate clients and travel partners.
• Identify opportunities to improve departmental processes, performance and guest experience.

Qualifications

• Previous experience in a Managerial or Supervisory role in Reservations or Front Office within a hotel environment.
• Proven ability to lead, motivate and develop a team.
• Strong working knowledge of Opera PMS.
• Understanding of hotel revenue management, rate strategies and inventory control.
• Excellent communication, organisational and administrative skills.
• Strong commercial awareness and attention to detail.
• A guest-focused approach with the ability to work in a fast-paced environment.
• Experience in a 4-star or 5-star hotel environment would be an advantage.

An Award-Winning Workplace

Proud to be recognised as:

• Great Place to Work® Certified
• Ireland's Best Workplaces™ 2026
• Ireland's Best Workplaces in Hospitality™ 2026
• Ireland's Best Workplaces for Women™ 2026

More Than Just a Job

• Training and development through iNUA Academy
• Career progression across The iNUA Hotel Collection
• Colleague and Friends & Family hotel rates
• Meals on duty and complimentary gym membership
• Company pension, life assurance and health insurance contribution
• Employee recognition and wellbeing initiatives
• Opportunities to develop your career in Revenue Management

If you are passionate about hospitality, team leadership and delivering exceptional guest experiences, we'd love to hear from you. Join the team at Muckross Park Hotel & Spa and Learn, Evolve and Thrive with The iNUA Collection.