Reservations Manager: Lead Revenue & Guest Experience

Muckross Park Hotel & Spa; Killarney; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Meals on duty

Complimentary gym membership

Company pension

Life assurance

Health insurance contribution

Training and development

Job summary

Muckross Park Hotel & Spa, part of The iNUA Collection, is seeking an experienced Reservations Manager to lead the Reservations team and deliver an exceptional booking experience for our guests.

You will oversee day‑to‑day operations, maximise room revenue, manage enquiries and group bookings across channels, ensure accurate processing through Opera PMS, and collaborate with Revenue, Sales and Front Office to optimise occupancy and guest satisfaction.

Qualifications

• Managerial or supervisory experience in Reservations or Front Office.
• Ability to lead, motivate and develop a team.
• Strong working knowledge of Opera PMS.
• Understanding of hotel revenue management, rate strategies and inventory control.
• Excellent communication, organisational and administrative skills.
• Experience in 4-star or 5-star hotel environments is advantageous.

Responsibilities

• Lead, motivate and develop the Reservations team.
• Oversee all reservation enquiries, bookings and group allocations.
• Ensure bookings are processed through Opera PMS.
• Manage room inventory, rates and booking channels to maximise revenue.
• Work with Revenue, Sales and Front Office to optimise occupancy and forecasting.
• Monitor booking trends, pace reports and reservation performance.
• Handle VIP bookings, special requests and escalated guest queries.
• Maintain high standards of guest communication and service.
• Build relationships with corporate clients and travel partners.
• Identify opportunities to improve departmental processes and guest experience.

Skills

Team leadership

Motivating others

Communication

Organisational skills

Commercial awareness

Guest focus

Revenue management

Tools

Opera PMS

Job description

Muckross Park Hotel & Spa, part of The iNUA Collection, is seeking an experienced Reservations Manager to lead the Reservations team and deliver an exceptional booking experience for our guests.

You will oversee day‑to‑day operations, maximise room revenue, manage enquiries and group bookings across channels, ensure accurate processing through Opera PMS, and collaborate with Revenue, Sales and Front Office to optimise occupancy and guest satisfaction.