Reservations Manager

Ballynahinch Castle Hotel & Estate; Galway; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Excellent training and career progress

Subsidised staff accommodation

Professional and supportive working环境

Employee Assistance Programme

Meals on duty

Uniform provided

Staff Gym onsite

Discounts on hotel rates, restaurants,

Job summary

Ballynahinch Castle Hotel & Estate in Galway invites an experienced Reservations/Front Office Manager to lead theReservations Department and ensure outstanding guest experiences.

You'll manage daily enquiries, oversee bookings from enquiry to arrival, and collaborate with F&B and activities teams while maintaining PMS accuracy and inventory. A proactive leader with strong communication is essential.

Qualifications

• Minimum of 2 years in a management role within Reservations or Front Office.
• Proven ability to lead and develop a team to high performance.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Proactive approach to problem-solving and guest experience.

Responsibilities

• Ensure smooth running of the Reservation Department and guest satisfaction.
• Meet monthly budgeted room occupancy and ARR targets.
• Manage daily telephone enquiries and email inbox, recording and confirming reservations efficiently.
• Manage PMS and website inventory, sell rules and restrictions.
• Coordinate with Activities and F&B teams for bookings.
• Communicate with hotel departments regarding allergies or special requests via weekly overview.
• Perform reservation checks and update third-party reservations.
• Ensure timely responses to guests and third-party requests.
• Oversee group and self-catering bookings from enquiry to arrival, including deposits.
• Assist with Weddings & Events inquiries when manager absent.
• Liaise with Tour operators on tour series production and inventory updates.
• Complete test call training and monitor scores.
• Develop department tasks through training, support, and coaching.

Skills

Team leadership

Organisational skills

Communication skills

Proactive problem solving

Job description

Ballynahinch Castle Hotel, one of Ireland's finest luxury castle hotels and a member of Relais & Chateaux. Set in a private 700-acre estate of woodland, rivers and walks in the heart of Connemara, Co. Galway. This authentic and unpretentious Castle Hotel stands proudly overlooking its famous salmon fishery, with a backdrop of the beautiful 12 Bens Mountain range. During your stay, relax in your beautifully appointed bedroom or suite with wonderful views, wake up to the sound of the river meandering past your window and enjoy breakfast in the elegant restaurant. The restaurant was awarded Ireland's Fine Dining Hotel Restaurant of the Year at the Gold Medal Awards in January 2024.

Responsibilities

• To ensure the smooth running of the Reservation Department, ensuring the highest levels of guest service and guest satisfaction.
• To ensure monthly budgeted room occupancy and ARR are met.
• Actively managing the daily telephone enquiries and email inbox, ensuring all reservations are correctly recorded and confirmed in an efficient and courteous manner.
• Daily management of PMS and website inventory, sell rules and restrictions.
• Daily communication and liaising with the Activities team and the F&B team in relation to guest activity bookings and restaurant bookings.
• Communicating with all departments in the hotel in relation to guest allergies or any other special requests or key information as part of the weekly overview report.
• Conduct necessary reservations checks and ensure all third-party reservations are updated.
• Ensure the team is responding timely to all guests and third-party requests and messaging.
• Oversee all group and self-catering bookings from enquiry to arrival including management of all necessary deposits.
• Assist with wedding inquires when the Weddings & Events Manager is absent.
• Liaise with Tour operators on tour series production sales stats and update the inventory accordingly
• Complete test call training with reservations and front office teams and ensuring hotel test calls standards are maintained and monitor test scores and report on targets.
• To oversee the continual development of the Department tasks, by providing training, support, coaching and guidance to new and existing staff, in accordance with the Hotels standards and requirements.

The ideal candidate will have:

• A minimum of 2 years' experience in a management role within a Reservations or Front Office Hotel Department.
• Proven ability to lead and develop a team to achieve high performance standards.
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Strong communication and interpersonal skills, with a team-oriented mindset.
• A proactive approach to problem-solving and a commitment to delivering outstanding guest experiences.

Rewards & Benefits

• Excellent training and career progression opportunities
• Subsidised staff accommodation
• Professional and supportive working environment
• Employee Assistance Programme
• Meals on duty
• Uniform provided
• Staff Gym onsite
• Discounts on hotel rates, restaurants and activities