Reservations Manager: Lead Revenue & Guest Experience

INOU; Dublin; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms

30% Off Friends & Family rate

Extra annual leave day

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff appreciation initiatives

Performance-related bonus plan

Job summary

Dalata Hotel Group is seeking a Reservations Manager for Maldron Hotel Parnell Square in Dublin. You will lead the reservations team, drive guest experiences, and partner with revenue and DOS to maximise room revenue.

Reporting to the Group General Manager, you will shape team culture, manage day-to-day operations, ensure high performance, and contribute to strategy while supporting an inclusive, growth-focused environment.

Qualifications

• Previous experience as a Reservation manager or Supervisor in a busy hotel.
• Excellent communication and customer skills.
• Great team leader and can lead and motivate the reservations staff.
• Can prioritise and delegate what needs to be done.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Manage the day-to-day operations in the reservation office.
• To constantly update the hotel's revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the revenue manager and DOS to ensure the efficient running of the department.
• To ensure our guest's requests are honoured.

Skills

Communication skills

Customer service

Team leadership

Prioritisation

Independent & collaborative work

Job description

Dalata Hotel Group is seeking a Reservations Manager for Maldron Hotel Parnell Square in Dublin. You will lead the reservations team, drive guest experiences, and partner with revenue and DOS to maximise room revenue.

Reporting to the Group General Manager, you will shape team culture, manage day-to-day operations, ensure high performance, and contribute to strategy while supporting an inclusive, growth-focused environment.