Front Office Manager

Great National Ballykisteen Golf Hotel; The Municipal District of Cahir — Cashel; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Educational programmes funded

Internal career growth

Online training platform

Employee assistance & wellbeing

Refer a friend bonus

Employee recognition programme

Meals on duty & coffee

Employee discounts

Gym & pool membership

Bike to work scheme

Xmas savings club

On site parking

Job summary

Great National Ballykisteen Golf Hotel is seeking an experienced Front Office Manager to oversee the daily operations of a busy front office and drive guest satisfaction across the hotel. Reporting to the General Manager, you will lead a team to deliver exceptional service and maximise revenue opportunities.

The ideal candidate will have a minimum of 3 years in front office roles, strong leadership and communication skills, and experience with Guestline.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 3 years in front office, supervisory or managerial role.
• Experience with Guestline is advantageous.

Responsibilities

• Lead and mentor front office team to deliver excellent guest service.
• Oversee daily front office operations and ensure smooth guest journey.
• Analyse guest feedback and drive improvements.
• Roster and resource planning using Alkimii.
• Collaborate with other departments and report to General Manager.

Skills

Leadership

Communication

Problem solving

Guest satisfaction

Education

Bachelor's degree in Hospitality Management

Tools

Guestline

Job description

Great National Ballykisteen Golf Hotel has a fantastic opportunity for an experienced Front Office Manager to join their exceptional and expanding team and oversee the daily operations of a busy front office department at senior level. Reporting to the General Manager, the ideal candidate will ensure the smooth and efficient running of the front office and have a strong focus on business efficiency and performance. As the 'face' of the hotel, you will inspire your team to deliver excellent customer service and be passionate about the guest experience from start to finish. We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation! We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people. If you are looking to progress to the next step of your career, we would love to hear from you.

Duties & Responsibilities

• Strive for excellence in guest satisfaction by ensuring exceptional service standards are consistently met and anticipating their needs.
• Ensure all the Hotels guest's requests are met at all times by offering excellent customer service while maximising revenue.
• Address guest concerns promptly and work proactively to enhance the overall guest experience
• Achieve rate adherence, cross-selling and up-selling targets whilst ensuring the guest journey is memorable and exceeds expectations.
• Recruit, train, and mentor department team members to enhance their skills, knowledge, and professionalism.
• Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
• Participate in weekly HOD meetings and prepare next steps, action plans and outcome reports on a continuous basis.
• Complete annual appraisals and career progression plans with all team members.
• Analyse guest satisfaction data to identify trends and areas for improvement.
• Manage department resource needs and rostering through Alkimii.

The ideal candidate

• Bachelor's degree in Hospitality Management, Business Administration or a related field.
• Minimum of 3 years of progressive experience in front office operations is essential, ideally at supervisory or managerial level.
• Previous experience with Guestline is advantageous.
• Exceptional leadership and team-building skills, with the ability to inspire and motivate a diverse workforce.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proven track record of driving guest satisfaction and operational efficiency.
• Strong organisational and multitasking skills, with the ability to work effectively under pressure.
• Flexibility to work varying shifts and weekends, as required.
• Hands on approach, with can do attitude
• Highly motivated and have great management & communication skills
• Have a passion for their role within the Hotel and take pride their professional presentation
• Have a mature and pleasant manner for dealing with customers and team members alike
• Be capable of excellent upselling of all areas of the Hotel from the front office

What we can offer you

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our teams success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Great National Ballykisteen Golf Hotel is an equal opportunities employer.