Hotel Receptionist

Great National Ballykisteen Golf Hotel; Munster; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Weekly pay structure

Company funded educational programmes

Employee discounts on bar/restaurant

Free on-site meals

Gym & pool access

Employee recognition programme

Job summary

Great National Ballykisteen Golf Hotel seeks a dedicated Hotel Receptionist for a part-time position. You will be the first point of contact, greeting guests, handling check-ins/check-outs, and providing information about hotel facilities and local amenities.

Excellent communication and customer service skills are essential, with fluency in English. You will work closely with other departments, ensuring accurate billing and a seamless guest experience while maintaining a professional and

Qualifications

• Previous hotel receptionist experience is desirable.
• Excellent communication and customer service skills are essential.
• Fluency in English and professional presentation are required.

Responsibilities

• Greet and welcome guests on arrival.
• Check in and check out guests and record information accurately.
• Advise guests on hotel facilities, hours, and local amenities.

Skills

Excellent communication

Customer service

Fluent English

Willingness to learn

Professional demeanor

Tools

Guestline

Job description

We are seeking a dedicated and enthusiastic Hotel Receptionist to be the first point of contact for our guests and provide top-notch service on a part-time basis.

We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation! We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.

What does the role entail?

• Greeting and welcoming guests on their arrival into the hotel.
• Checking in and out guests and ensuring that all information required is recorded.
• Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
• Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy.
• Building on the great relationship with the other departments.
• Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status.
• Dealing with enquires, complaints, requests and questions in a friendly and professional manner.
• Following up on Group Bookings , Packages offers etc.
• Liaising with accounts department and ensuring that billing is accurate and correct.
• Planning ahead, checking future business and confirming reservations.
• Following up on emails and where necessary make relevant bookings.

The ideal candidate:

• Previous experience as a Receptionist in a Hotel is desirable.
• Working knowledge of Guestline is advantageous..
• Excellent communication and customer service skills.
• Is willing to learn something new and not be afraid to ask questions.
• Cares enough about their new role that they will follow up on queries and enquiries.
• Understands the importance of communication and is fluent in English.
• Exceptional customer service skills and will represent the hotel professionally at all times.
• Have full permission or hold a valid visa to work in the EU.

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our team's success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• 20% discount on Spa treatments, including the Floatation Pod.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Note :

This role will involve working early mornings, evenings and weekends.

Great National Hotel Ballykisteen is an equal opportunities employer.