Reservations Agent - Europe Hotels & Growth Perks

Dalata Hotel Group plc; Dublin; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our 

Complimentary staff parking

Job summary

Dalata Hotel Group plc is hiring a Central Reservations Agent for our Central Reservations Office in Maldron Hotel Portlaoise. You will handle reservations for 50+ hotels across Ireland, the UK and Continental Europe and respond to live chat inquiries, ensuring excellent service.

Working five days over seven, between 9 am and 8 pm, you’ll contribute to daily reporting and guest support. We offer free meals on duty, staff discounts and development opportunities via the Dalata Academy to help your

Qualifications

• The ideal candidate will have experience in a busy environment, dealing with customer calls / live chat queries.
• Be a team player.
• Have strong organisational skills.
• High proficiency in the English language.
• Provide excellent customer service for all departments.
• Must be customer-focused and maintain high levels of customer service

Responsibilities

• Making reservations for our 50+ hotels across Ireland, the UK and Continental Europe.
• Answer live chat queries from our websites.
• Processing and issuing gift vouchers
• Helping customers with queries.
• Daily Reporting duties

Skills

Customer service

Team player

Organisational skills

English proficiency

Customer-focused

Tools

N/A

Job description

Dalata Hotel Group plc is hiring a Central Reservations Agent for our Central Reservations Office in Maldron Hotel Portlaoise. You will handle reservations for 50+ hotels across Ireland, the UK and Continental Europe and respond to live chat inquiries, ensuring excellent service.

Working five days over seven, between 9 am and 8 pm, you’ll contribute to daily reporting and guest support. We offer free meals on duty, staff discounts and development opportunities via the Dalata Academy to help your