Central Reservations Agent

Dalata Hotel Group plc; Dublin; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our 

Complimentary staff parking

Job summary

Dalata Hotel Group plc is hiring a Central Reservations Agent for our Central Reservations Office in Maldron Hotel Portlaoise. You will handle reservations for 50+ hotels across Ireland, the UK and Continental Europe and respond to live chat inquiries, ensuring excellent service.

Working five days over seven, between 9 am and 8 pm, you’ll contribute to daily reporting and guest support. We offer free meals on duty, staff discounts and development opportunities via the Dalata Academy to help your

Qualifications

• The ideal candidate will have experience in a busy environment, dealing with customer calls / live chat queries.
• Be a team player.
• Have strong organisational skills.
• High proficiency in the English language.
• Provide excellent customer service for all departments.
• Must be customer-focused and maintain high levels of customer service

Responsibilities

• Making reservations for our 50+ hotels across Ireland, the UK and Continental Europe.
• Answer live chat queries from our websites.
• Processing and issuing gift vouchers
• Helping customers with queries.
• Daily Reporting duties

Skills

Customer service

Team player

Organisational skills

English proficiency

Customer-focused

Tools

N/A

Job description

Central Reservations Agent

We have a fantastic new vacancy for a full-time Reservations Agent in our excellent Central Reservations Office based in Maldron Hotel Portlaoise.

Reporting to the Central Reservation Manager, the Reservations Agent will take reservation calls and live chat enquiries for all of our hotels across Ireland, the UK and Continental Europe. Our Central Reservations Office is a busy and friendly environment to work in.

Your Job:

• Making reservations for our 50+ hotels across Ireland, the UK and Continental Europe.
• Answer live chat queries from our websites.
• Processing and issuing gift vouchers
• Helping customers with queries.
• Daily Reporting duties

What You'll Need:

• The ideal candidate will have experience in a busy environment, dealing with customer calls / live chat queries.
• Be a team player.
• Have strong organisational skills.
• High proficiency in the English language.
• Provide excellent customer service for all departments.
• Must be customer-focused and maintain high levels of customer service

Hours of Work:

• 5 days over 7 days, Monday to Sunday. Hours vary between 9 am and 8 pm.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Complimentary staff parking

About Us

Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Ours is a culture of integrity, fairness, and inclusion where you can flourish and have the opportunity to develop your talents, be recognised and rewarded and pursue a fulfilling career. We strive for success, are enthusiastic about what we do, and take responsibility for doing things right.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.