Central Reservations Agent

Dalata Hotel Group plc; Portlaoise; Vor Ort; EUR 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Free employee meals on duty

50% Off F&B in all properties

€60 Employee room rate at all Dalata o

30% Off Friends & Family rate

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Complimentary staff parking

Zusammenfassung

Dalata Hotel Group plc is seeking a Central Reservations Agent for the Maldron Hotel Portlaoise. The role involves taking reservation calls and live chat enquiries for hotels in Ireland, the UK and Continental Europe, in a busy central reservations office.

You will make bookings for 50+ properties, respond to live chat inquiries, issue gift vouchers, handle customer queries and perform daily reporting. Strong English, customer service focus, and team work are essential.

Qualifikationen

• Experience in a busy environment handling customer calls and live chat queries.
• Be a team player with strong organisational skills.
• High proficiency in English and excellent customer service.

Aufgaben

• Make reservations for 50+ hotels across Ireland, the UK and Continental Europe.
• Answer live chat queries from websites.
• Process and issue gift vouchers.
• Assist customers with queries.
• Perform daily reporting duties.

Kenntnisse

Customer service

Live chat

Reservations

Team player

Organisational skills

English proficiency

Jobbeschreibung

Central Reservations Agent

We have a fantastic new vacancy for a full-time Reservations Agent in our excellent Central Reservations Office based in Maldron Hotel Portlaoise.

Reporting to the Central Reservation Manager, the Reservations Agent will take reservation calls and live chat enquiries for all of our hotels across Ireland, the UK and Continental Europe. Our Central Reservations Office is a busy and friendly environment to work in.

Your Job:

• Making reservations for our 50+ hotels across Ireland, the UK and Continental Europe.
• Answer live chat queries from our websites.
• Processing and issuing gift vouchers
• Helping customers with queries.
• Daily Reporting duties

What You'll Need:

• The ideal candidate will have experience in a busy environment, dealing with customer calls / live chat queries.
• Be a team player.
• Have strong organisational skills.
• High proficiency in the English language.
• Provide excellent customer service for all departments.
• Must be customer-focused and maintain high levels of customer service

Hours of Work:

• 5 days over 7 days, Monday to Sunday. Hours vary between 9 am and 8 pm.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Complimentary staff parking

About Us

Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Ours is a culture of integrity, fairness, and inclusion where you can flourish and have the opportunity to develop your talents, be recognised and rewarded and pursue a fulfilling career. We strive for success, are enthusiastic about what we do, and take responsibility for doing things right.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.