ReproScan Administrator

Hollybank Trustees Ltd; Munster; On-site; EUR 24,000 - 30,000; Part time

Job summary

ReproScan Administrator role at Hollybank Trustees Ltd in Cork is on-site and fixed-term for 11 months. You’ll be the first point of contact for patients, coordinating appointments, processing documentation, and supporting the clinical team.

The ideal candidate has strong English communication, is highly organized, calm under pressure, and works well in a busy team. Hours are 16 per week (Mon and Thu 9am-5pm), with potential extra hours as needed.

Qualifications

• Excellent written and verbal English communication.
• Patient, calm, and able to work under pressure.
• Highly organised with attention to detail.
• Team player with accountability.

Responsibilities

• Provide front-of-house reception and greet patients.
• Handle incoming calls and emails.
• Schedule appointments and perform invoicing and general front desk administration.
• Send patient scan and blood results promptly when reported.
• Book blood collection when needed.
• Add stock ordering / re-ordering testing kits and clinical supplies.
• Support clinical staff with ad hoc administrative tasks.
• Act as first point of contact for patient complaints and feedback.
• Represent patient interests and uphold high standards of care throughout the journey.
• Take part in weekly EHS rounds and provide cover for leave when needed.

Skills

Communication skills

Patient-focused

Organised

Team player

Accountability

Work under pressure

Job description

Location: On site / ReproScan Cork
job type: Fixed term / Part-time
Sector and subsector: Medical & Healthcare | Administration
Salary: Negotiable salary

About us:

ReproScan is Ireland’s leading fertility and reproductive health network.

We specialise in pregnancy and women’s health ultrasound, providing expert imaging and compassionate care in a calm, supportive environment. Using advanced technology, our experienced team delivers clear, accurate results and a reassuring experience for every patient.

We are seeking a dedicated and organised ReproScan Administrator to join our dynamic team. The ideal candidate will have excellent communication skills, strong attention to detail, and a genuine passion for patient care. You’ll be the first point of contact for patients, helping coordinate appointments, manage documentation, and support them throughout their treatment journey.

Role: ReproScan Administrator

Contract type: Fixed Term Contract - 11 months

Reporting to: ReproScan Manager

Key Responsibilities:

• Provide front-of-house reception, meet and greet patients and ensure all clinical appointments are on time
• Manage incoming phone calls and emails
• Schedule appointments and perform general front desk administration including invoicing and payment processing
• Send patient scan and blood results promptly when they are reported
• Book bloods collection when needed
• Add stock ordering / re-ordering testing kits and clinical supplies as needed
• Support clinical staff with ad hoc administrative tasks
• Act as first point of contact for patient complaints and feedback when required
• Be a representative and advocate for the patient at all times, ensuring ReproScan meets patient expectations and high standards of care throughout the patient journey
• Take part in weekly EHS (Environmental, Health & Safety) rounds to check the clinic meets required standards
• Provide cover for annual leave / sick leave when needed

What we're looking for:

• Strong communication skills, both written and verbal, in English
• Patient and calm nature
• Highly organised individual
• Good team player
• Accountability and responsibility
• Able to work under pressure as part of a busy team

Working hours:

16 hours per week - Monday and Thursday (9am-5pm)

Additional hours may be required in line with business operational needs.