Dutch Renewal Specialist – Drive Revenue & Retention

Concentrix; Leinster; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading customer engagement company is seeking a Sales Associate in Leinster, Ireland. In this role, you will manage a dedicated territory and support client needs to achieve revenue goals through renewals and upsell opportunities. A key focus will be on customer interactions via phone and email, while maintaining a CRM system. Ideal candidates should possess strong product knowledge and problem-solving skills to ensure customer satisfaction. Join a professional team focused on delivering exceptional experiences.

Responsibilities

• Manage a dedicated territory and team for your assigned client to achieve revenue goals.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and technical understanding of services.
• Initiate steps to address customer concerns affecting satisfaction.
• Manage competitive pressures and handle objections to retain or win customers.
• Handle a high volume of customer contacts via phone and email.
• Ensure professional interactions with customers and prospects.
• Maintain the CRM to capture relevant data.
• Undertake sales motions, including lead qualification and contract renewals.
• Report directly to a Sales Manager and collaborate with your team.

Job description

A leading customer engagement company is seeking a Sales Associate in Leinster, Ireland. In this role, you will manage a dedicated territory and support client needs to achieve revenue goals through renewals and upsell opportunities. A key focus will be on customer interactions via phone and email, while maintaining a CRM system. Ideal candidates should possess strong product knowledge and problem-solving skills to ensure customer satisfaction. Join a professional team focused on delivering exceptional experiences.