Renewal Specialist

Omnissa; Ballincollig; Hybride; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Omnissa is a Cork, Ireland-based company seeking a Renewals Specialist fluent in German to manage high-volume renewals in a transactional SaaS environment. The role emphasizes timely communications, contract term confirmations, and proactive engagement with customers.

Ideal candidates have 0-2 years in customer-facing roles, strong communication, and a customer-first mindset. The position is hybrid, requiring in-office presence three days a week in Cork.

Qualifications

• 0-2 years in customer-facing or sales roles.
• Strong motivation to build a career in tech sales.
• Thrives in high-volume, transactional environments.
• Familiarity with CRM systems, preferably Salesforce.

Responsabilités

• Manage end-to-end renewal process for a high volume of accounts.
• Engage with customers 90-120 days in advance to confirm terms and renew.
• Ensure renewal communications are accurate and timely.
• Serve as the first point of contact for renewal discussions.
• Highlight value of Omnissa’s solutions and escalate issues as needed.
• Maintain renewal data in Salesforce.

Connaissances

Customer-facing experience

Sales in SaaS

CRM experience (Salesforce)

Excellent communication

Organizational skills

Outils

Salesforce CRM

Description du poste

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value, we’re growing rapidly and committed to delivering meaningful impact. If you’re passionate about shaping the future of work, we’d love to hear from you.

What is the opportunity?

We are seeking Renewals Specialist - Fluent German to support our Corporate Accounts business. In this role, you will manage a high volume of renewals in a more transactional model, ensuring contracts are renewed efficiently and accurately. The Corporate Renewals team differs from our Premier and Strategic teams, which focus heavily on account management and long-term customer engagement due to the size and complexity of their renewals.

The Corporate team is designed to be transactional, volume-driven, and fast-paced, requiring strong organizational skills and a disciplined approach to pipeline management. This role is also an excellent fit for early-career professionals. Historically, we’ve seen great success hiring recent graduates, individuals transitioning from retail sales, or those looking to move into SaaS and technology sales. The key is drive and ambition—many of our team members have leveraged this opportunity as a stepping stone into field sales or account management roles.

Key Responsibilities:

• Manage the end-to-end renewal process for a high volume of assigned customer accounts.
• Proactively engage with customers 90-120 days in advance to confirm contract terms and secure renewals.
• Ensure all renewal communications (notifications, reminders, confirmations) are accurate and timely.
• Serve as the first point of contact for renewal discussions.
• Help customers recognize the ongoing value of Omnissa’s solutions.
• Escalate customer concerns to the appropriate internal teams when needed.

Retention & Growth

• Identify at-risk accounts and flag them for follow-up by Customer Success or Sales.
• Spot upsell or cross-sell opportunities where appropriate and route to Account Executives.
• Consistently deliver high retention rates by executing a disciplined, transactional renewal process.

Process & Reporting

• Maintain detailed records of all renewal activities in Salesforce.
• Track and report on renewal rates, churn risks, and upsell opportunities.
• Provide insights to improve renewal operations and customer touchpoints.

What will you bring to Omnissa?

• 0-2 years of experience in customer-facing or sales-related roles (SaaS, subscription-based, retail sales, or similar).
• Strong drive and motivation to build a career in technology sales.
• Ability to thrive in a high-volume, transactional sales environment.
• Excellent communication and organizational skills.
• Customer-first mindset with a focus on efficiency and accuracy.
• Familiarity with CRM systems (Salesforce preferred).

Location:

Cork, Ireland

Location Type:

Hybrid - 3 days per week in office

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and provide equal opportunity for all.