Renewals Manager [German speaking]

Asana; Ireland; On-site; EUR 61,600 - 78,400; Full time

Benefits offered by this job

Mental health benefits

Career coaching

Family building benefits

Retirement plans

In-office culinary options

Job summary

Asana, based in Dublin with a hybrid office schedule, seeks a Renewals professional to manage client renewals, maximize retention, and identify expansion opportunities while collaborating with Account Executives, Customer Success Managers, and Finance.

You will oversee quote-to-close processes, defend market share, and forecast renewals. The role emphasizes cross-functional collaboration and proactive problem-solving within a fast-paced SaaS environment.

Qualifications

• 2-5 years of experience with software/subscription renewals or account management.
• Fluency in German.
• Proficiency in contract negotiations, value selling, discovery, and closing skills.
• Strong organizational and time-management skills with precise written and verbal communication.
• Experience creating pricing presentations and delivering them to C-level customers.
• Thrives when partnering with Sales and Customer Success teams to achieve common goals.
• Ability to drive momentum and on-time renewals by coordinating large organizations.
• Empathy and a creative, problem-solving mindset.
• Capable of balancing a complex book of business while maintaining customer satisfaction.

Responsibilities

• Secure and Retain Revenue: Protect revenue and secure renewal contracts prior to expiration.
• Close Renewals: Assess customer needs and bring renewals to closure.
• Engage Key Stakeholders: Identify requirements, budget, and approvals while removing blockers.
• Manage Territory Processes: Own quote-to-close for renewals in assigned territory.
• Defend Market Share: Stand strong against competitive pressures.
• Forecast Accurately: Maintain a rolling 90-day forecast for renewals.
• Cross-Functional Collaboration: Partner with Deal Desk, Sales Ops, Legal, Finance, and Sales Management.
• Drive Process Efficiency: Improve systems and processes for efficiency.

Skills

SaaS renewals

German fluency

Contract negotiations

Quota achievement

Cross-functional collaboration

Job description

As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning. The Renewals team is an integral part of Asana's success, partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.

What you’ll achieve

• Secure and Retain Revenue: Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration.

• Close Renewals: Understand customer needs and demonstrate account management capabilities to bring renewals to closure.

• Engage Key Stakeholders: Partner with decision-makers to identify customer requirements, budget, core stakeholders, and approval processes while uncovering roadblocks to ensure on-time commitments.

• Manage Territory Processes: Own and execute the quote-to-close processes for all renewals within an assigned territory.

• Defend Market Share: Effectively defend against competitive pressures.

• Forecast Accurately: Maintain and report an accurate rolling 90-day forecast of renewals.

• Cross-Functional Collaboration: Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests.

• Drive Process Efficiency: Assist with enhancing and improving systems and processes to increase internal operational efficiencies.

About you

• 2-5 years of experience with software/subscription renewals or account management; SaaS experience is a plus.

• Fluency in German.

• Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement.

• Strong organizational and time-management skills, paired with precise written and verbal communication attributes.

• Experience creating pricing presentations and delivering them to C-level customers.

• Thrives when partnering with Sales and Customer Success teams to achieve common organizational goals.

• Ability to drive momentum and on-time renewals by connecting dots at large organizations, influencing stakeholders, and driving collaboration.

• Approaches work with empathy and a creative, problem-solving mindset.

• Capable of balancing a complex book of business while maintaining customer satisfaction and retention in a fast-paced environment.

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €61,600 - €78,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits

• Career coaching & support

• Inclusive family building benefits

• Long-term savings or retirement plans

• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations.