Renewals Manager/ ServiceNow

Exclusive Networks Ireland; Dublin; On-site; EUR 80,000 - 110,000; Full time

Job summary

Exclusive Networks Ireland is seeking a Renewals Manager to lead the renewals organisation across its Irish operations. You will own renewal strategy, forecasting, and execution while guiding a team of renewal specialists to protect and grow recurring revenue.

You will collaborate with Customer Success, Sales and Partner teams to maximise retention, manage renewal risks, and implement the 120-day renewal methodology across regions.

Qualifications

• 5–8 years experience in SaaS renewals, subscription sales, customer success or recurring revenue businesses.
• Experience leading teams of professionals.
• Strong forecasting and operational management expertise.
• Strong stakeholder management capability.
• Personal attributes: Strategic, Data-driven, Collaborative, Coach/Mentor.

Responsibilities

• Lead and develop a team of 14 renewals specialist
• Own the global Available-to-Renew portfolio process
• Manage renewal forecasting on a weekly, monthly and quarterly basis
• Ensure execution of the 120-90-60-30 day renewal methodology
• Work with Customer Success, Vendor Sales Specialists and Partner Managers to maximise retention and growth
• Monitor renewal risks and escalations

Skills

SaaS renewals

Forecasting

Team leadership

Stakeholder management

Data-driven

Strategic thinking

Tools

CRM software

Job description

Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com. At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

Duties and Responsibilities

About the role The Renewals Manager is responsible for leading the renewals organisation across Exclusive Networks. The role owns renewal strategy, forecasting, operational execution, specialist development and recurring revenue protection across all assigned regions. Leading a team of Renewal Specialists, the role is accountable for maintaining industry-leading renewal rates, driving forecast accuracy, identifying expansion opportunities and ensuring execution of the 120-day renewal methodology. As the Renewals Manager, you will:

• Lead and develop a team of 14 renewals specialist


• Own the global Available-to-Renew portfolio process


• Manage renewal forecasting on a weekly, monthly and quarterly basis


• Ensure execution of the 120-90-60-30 day renewal methodology


• Work with Customer Success, Vendor Sales Specialists and Partner Managers to maximise retention and growth


• Monitor renewal risks and escalations

Qualifications and Experience

About you The ideal Renewals Manager: Skills & Experience

• 5–8 years experience in SaaS renewals, subscription sales, customer success or recurring revenue businesses


• Experience leading teams of professionals


• Strong forecasting and operational management expertise


• Strong stakeholder management capability


• Personal Attributes Strategic Data-driven Collaborative Coach/Mentor

About Exclusive Networks

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer.

We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.