Remote Travel Concierge & Customer Support Specialist

Effortless travel solutions ETS; Cork; Remote; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Flexible scheduling

Job summary

Effortless travel solutions ETS in Ireland is seeking a Travel Customer Representative to support clients from booking to return. You will respond to inquiries, assist with bookings, and ensure exceptional service.

This 100% remote role offers flexible scheduling, ongoing training, and travel perks with exclusive industry discounts. Ideal candidates have strong communication skills and experience in travel or hospitality, plus comfort with booking platforms.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Travel industry experience

Detail oriented

Tech-savvy booking systems

Tools

Booking platforms

Job description

Effortless travel solutions ETS in Ireland is seeking a Travel Customer Representative to support clients from booking to return. You will respond to inquiries, assist with bookings, and ensure exceptional service.

This 100% remote role offers flexible scheduling, ongoing training, and travel perks with exclusive industry discounts. Ideal candidates have strong communication skills and experience in travel or hospitality, plus comfort with booking platforms.