Remote Travel Support Specialist

Getaway Travel Agency; Dublin; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and industry discounts

Ongoing training

Job summary

A travel service provider is seeking a Travel Customer Representative to support clients during their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring customer satisfaction. The ideal candidate should possess excellent communication skills, strong customer service experience, and a passion for travel. This position offers remote work, flexible scheduling, and opportunities for career growth, along with travel perks and industry discounts.

Qualifications

• Experience in travel or hospitality is preferred.
• Ability to manage client inquiries and concerns effectively.
• Demonstrated passion for travel and helping clients.
• Dependable with a proactive approach.

Responsibilities

• Respond to client inquiries via email, phone, and chat.
• Assist with bookings, changes, and cancellations.
• Provide information about destinations and policies.
• Follow up with clients for satisfaction checks.
• Handle complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Proactive organization

Job description

A travel service provider is seeking a Travel Customer Representative to support clients during their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring customer satisfaction. The ideal candidate should possess excellent communication skills, strong customer service experience, and a passion for travel. This position offers remote work, flexible scheduling, and opportunities for career growth, along with travel perks and industry discounts.