Remote Travel Concierge — Client Journeys & Support

Getaway Travel Agency; Galway; Remote; EUR 25,445 - 38,168; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Professional growth

Job summary

A leading travel agency is seeking a Remote Travel Support Representative to assist clients throughout their journey. Responsibilities include responding to inquiries, supporting booking modifications, and providing information on travel documentation. Ideal candidates will have strong communication skills, a background in customer service, and a passion for travel. This role offers remote work flexibility, exclusive travel perks, and professional growth opportunities.

Qualifications

• Excellent communication skills—both written and verbal.
• Background in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and quick learner of new systems.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Support clients with booking modifications and cancellations.
• Provide accurate information about destinations and agency processes.
• Follow up with clients to confirm plans and gather feedback.
• Address concerns with empathy and efficiency.

Skills

Excellent communication skills

Customer service background

Attention to detail

Organizational skills

Tech-savvy

Enthusiasm for travel

Job description

A leading travel agency is seeking a Remote Travel Support Representative to assist clients throughout their journey. Responsibilities include responding to inquiries, supporting booking modifications, and providing information on travel documentation. Ideal candidates will have strong communication skills, a background in customer service, and a passion for travel. This role offers remote work flexibility, exclusive travel perks, and professional growth opportunities.