Remote Technical Support Engineer - AI-Driven and Impactful

Jobgether SRL; Ireland; Remote; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Remote-first environment

Competitive compensation

Flexible core hours

AI tooling access

Professional development

Job summary

Jobgether SRL, on behalf of a partner, is seeking a Technical Support Engineer based in Ireland. This customer-facing role focuses on maintaining the reliability of a cloud-commerce platform serving large service providers, distributors, and managed service providers.

You will own incidents from initial investigation through resolution while guiding customers through technical issues, working with Linux, networking, databases, APIs, and cloud technologies in a remote-first organization.

Qualifications

• Bachelor’s degree in a technical field is required.
• 3+ years in technical or support engineering.
• Experience with Linux administration and networking.

Responsibilities

• Own technical support tickets end-to-end, investigating customer-reported incidents, troubleshooting issues, identifying root causes, and delivering effective solutions.
• Provide clear guidance on product functionality, configuration, best practices, and technical processes.
• Diagnose complex issues using Linux administration, system logs, monitoring tools, networking concepts, databases, APIs, and other troubleshooting techniques.
• Manage customer communication and provide timely, accurate updates in accordance with service-level agreements and quality standards.
• Collaborate with developers, product teams, account managers, and other technical stakeholders to resolve issues efficiently and elevate appropriately when required.
• Maintain accurate ticket records, documenting investigation steps, resolutions, and relevant technical information.
• Create and improve technical notes, knowledge-base articles, and troubleshooting documentation to strengthen team knowledge and reduce recurring issues.
• Stay current with the platform, related technologies, support processes, and emerging tools through training and self-directed learning.
• Contribute to operational projects and additional initiatives that improve support effectiveness, customer satisfaction, and team efficiency.
• Explore and apply AI tools where they can improve productivity, automate repetitive work, accelerate troubleshooting, or enhance technical documentation.

Skills

Linux administration

Networking concepts

Relational databases

APIs (REST/SOAP/JSON)

Troubleshooting

Cloud technologies

Java/Python/C++

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Tools

PostgreSQL

MySQL

Oracle

Job description

Jobgether SRL, on behalf of a partner, is seeking a Technical Support Engineer based in Ireland. This customer-facing role focuses on maintaining the reliability of a cloud-commerce platform serving large service providers, distributors, and managed service providers.

You will own incidents from initial investigation through resolution while guiding customers through technical issues, working with Linux, networking, databases, APIs, and cloud technologies in a remote-first organization.