Cloud Support Engineer - Linux & Networking

Lever, Inc.; Ireland; A distancia; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first work environment

Flexible working hours

Professional development

Descripción de la vacante

Lever, Inc. is seeking a Technical Support Engineer based in Ireland. This remote-first role focuses on owning customer-impacting incidents for a cloud-commerce platform serving large service providers and MSPs.

You will troubleshoot across Linux, databases, networks, and APIs, collaborating with developers and account teams to drive rapid resolutions and knowledge sharing. We value strong English communication, a customer-focused mindset, and a willingness to learn new tech.

Formación

• Bachelor’s degree in computer science or related field with 3+ years in technical or support engineering.
• Hands-on Linux administration experience, preferably CentOS/RHEL.
• Strong networking knowledge and SQL skills for diagnostics.

Responsabilidades

• Own technical support tickets end-to-end, investigate incidents, troubleshoot, and deliver solutions.
• Provide guidance on product functionality, configuration, and best practices.
• Diagnose issues using Linux, logs, networking, databases, APIs, and cloud tech.
• Maintain ticket records and create knowledge base articles for recurring issues.
• Stay current with platform tech and apply AI tools to improve troubleshooting.

Conocimientos

Linux administration

Networking

SQL

APIs

Cloud technologies

Incident management

English communication

Educación

Bachelor's degree in Computer Science or related

Herramientas

PostgreSQL

MySQL

Oracle

CentOS/RHEL

REST/SOAP

XML/JSON

OAuth/SAML

Kubernetes

Python/Java/C++

Descripción del empleo

Lever, Inc. is seeking a Technical Support Engineer based in Ireland. This remote-first role focuses on owning customer-impacting incidents for a cloud-commerce platform serving large service providers and MSPs.

You will troubleshoot across Linux, databases, networks, and APIs, collaborating with developers and account teams to drive rapid resolutions and knowledge sharing. We value strong English communication, a customer-focused mindset, and a willingness to learn new tech.