Remote Senior Customer Success Manager - Life Sciences SaaS

Qualio Enterprise; Ireland; Remote; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Flexible Time Off

Home office budget

Workspace stipend

Job summary

Qualio is seeking a seasoned Customer Success professional to manage a diverse portfolio of B2B SaaS customers. You will focus on renewals, expansions, and proactive account planning while maintaining strong relationships across Product, Marketing, and Sales teams.

In this remote Europe-based role (Ireland), you will drive adoption of Qualio’s quality and compliance platform, helping customers achieve their business goals and regulatory readiness.

Qualifications

• 5+ years of Customer Success in a B2B SaaS company.
• Experience building multi-threaded relationships in assigned customer accounts.
• Demonstrated experience as a trusted advisor to customers.
• Great communication skills across multiple mediums (video conference, phone, email).
• Experience in customer success planning.
• Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares).
• Exceptional organizational and time management skills.
• The ability to thrive in a remote, fast-paced environment.

Responsibilities

• Maintain a revenue base by managing retaining and expanding a book of business.
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate.
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
• Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base.

Skills

Customer Success

Strategic account management

Communication

Sales collaboration

CS planning

Salesforce.com

GSuite

Organizational skills

Remote work

Tools

Salesforce.com

CSP

GSuite

Job description

Qualio is seeking a seasoned Customer Success professional to manage a diverse portfolio of B2B SaaS customers. You will focus on renewals, expansions, and proactive account planning while maintaining strong relationships across Product, Marketing, and Sales teams.

In this remote Europe-based role (Ireland), you will drive adoption of Qualio’s quality and compliance platform, helping customers achieve their business goals and regulatory readiness.