Senior Customer Success Manager – B2B SaaS

Qashio; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Qashio in Ireland is seeking a Customer Success Manager to own the end-to-end relationship with your assigned accounts, guiding onboarding, implementation, training, adoption and satisfaction. You will collaborate with Product, Support and Sales, proactively address issues, forecast client needs, drive retention and account expansion, and ensure seamless ERP integrations.

Applicants should have 5+ years in B2B SaaS customer success or related fields, strong communication, and a FinTech mindset

Qualifications

• 5+ years in B2B SaaS customer success or related roles.
• Strong communication and planning skills.
• Experience with FinTech and accounting/expense software.
• Proficient with CRM, MS Office and Google Workspace.

Responsibilities

• Be the day-to-day contact for assigned accounts and build trust.
• Review customer journeys to help goals and provide support.
• Implement strategies to expand accounts and increase retention.
• Offer product solutions to pain points and expand business.
• Act as trusted advisor to forecast needs and suggest features.
• Regularly check in to ensure engagement with Qashio features.
• Maintain collaboration between internal and external teams to hit targets.
• Provide customer success metrics and data as directed.
• Drive functional integration between Qashio and clients' ERP systems.

Skills

Verbal & written communication

Strategic planning

Project management

Relationship management

Customer-centric mindset

Education

Bachelor’s or postgraduate degree in business or related fields

Tools

CRM software

Microsoft Office

Google Workspace

Customer success software

Job description

Qashio in Ireland is seeking a Customer Success Manager to own the end-to-end relationship with your assigned accounts, guiding onboarding, implementation, training, adoption and satisfaction. You will collaborate with Product, Support and Sales, proactively address issues, forecast client needs, drive retention and account expansion, and ensure seamless ERP integrations.

Applicants should have 5+ years in B2B SaaS customer success or related fields, strong communication, and a FinTech mindset