Customer Service Advisor (Remote)

Fexco; Killorglin; Hybrid; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Permanent contract

Health subsidy

Pension

Training program

Career development

Paid Leave

Wellbeing program

Employee assistance

Referral scheme

Discounts

Job summary

Fexco Managed Services in Ireland is hiring Customer Service Advisors to join our outsourcing division on a full-time, permanent basis with remote working flexibility for candidates residing in Ireland. You will receive excellent training and on-the-job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco.

If you are customer focused, team oriented, enthusiastic and motivated, we would love to meet you and discuss how

Qualifications

• Customer-focused attitude and data entry accuracy.
• Team oriented and motivated to work in a target-driven environment.
• Strong computer skills and familiarity with CRM systems.

Responsibilities

• Provide relevant advice to customers via phone, email and webchat.
• Keep knowledge up to date via knowledge base.
• Manage customer data entry accurately and efficiently.
• Demonstrate a strong customer focus at all times.
• Investigate and resolve queries on first contact where possible.
• Adhere to GDPR and confidentiality laws.

Skills

Customer service

Data entry

Teamwork

Tech savvy

Tools

CRM software

Job description

Fexco Managed Services is seeking Customer Service Advisors to join our outsourcing division on a full-time, permanent basis. This position offers full remote working flexibility for candidates residing in Ireland.

About this Opportunity

Looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you.

We provide excellent training and on the job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco.

How you will spend your day with us

• Working in a fast paced environment, your training will equip you to provide relevant advice to customers via phone, email and webchat
• Keeping yourself up to date with product, service and customer information through our easily accessible knowledge base
• Effectively managing a customer database through accurate and efficient data entry
• Demonstrating a strong customer focus at all times
• Investigating and resolving customer queries through first contact resolution where possible
• Adhering strictly to data protection (GDPR) and confidentiality laws

The Ideal Candidate

If you are customer focused, team oriented, enthusiastic, motivated, enjoy working in a target driven environment and have strong computer skills, then we would love to meet you. We are also recruiting for Irish Speaking Customer Service Advisors!

Some of the benefits you will receive along the way ..

• Competitive Basic Salary
• Annual Performance-Related Bonus
• Permanent Contract
• Annual VHI Healthcare Subsidy
• Access to a Pension Scheme and Life Assurance Cover
• Fully Paid Training Programme
• Career Paths and Development Programmes to Support Your Progression
• 20 Annual Leave Days and 2 Company Days per Annum, Plus Option to Purchase an Additional 5 Days Leave per Year
• Paid Leave Increasing with Tenure: Sick, Maternity, Adoptive, Paternity and Marriage Leave
• Wellbeing Programme Focused on Our Employees’ Health and Wellness
• 24/7, 365-Day Access to Our Employee Assistance Programme
• Incentivised Employee Referral Scheme
• Subsidised Sports & Social Club
• Subsidised Canteen
• Cycle-to-Work Scheme
• Fexco Group Employee Discount Scheme

By the way About us

Fexco is recognised as one of the world’s most established Fintech and outsourcing organizations Fexco is one of Ireland’s leading private companies, based in Killorglin, Co Kerry. Founded in 1981, it has grown to employ almost 1000 people in Ireland and 2300 worldwide. Fexco Managed Services is one of Ireland’s leading outsourced services providers, delivering a high-quality service to a range of Government and Commercial clients.

At Fexco we believe in nurturing and inspiring our people and we provide professional and personal development training throughout your career. Due to continued growth there are always opportunities for progression across our extended business units.

Is this you?

If you have the passion to succeed in a growing and innovative organisation and have the desired background.

Part of this recruitment process may include a video interview – details of which will be sent to you should we progress with your application.