Remote Implementation Consultant — TPRM Platform

ProcessUnity, Inc.; Ireland; Remote; EUR 50,000 - 70,000; Full time

Job summary

ProcessUnity, Inc. is seeking a dynamic Implementation Consultant to join our Customer Success team, focusing on configuring our risk and compliance platform and leading client implementations.

This remote role requires strong communication, the ability to juggle multiple projects, and collaboration with sales, support, product development and engineering. All new consultants undergo onboarding with mentorship and progress to client-facing responsibilities.

Qualifications

• 5+ years professional experience in client-facing roles, with preference towards software implementation/information technology
• Experience with configuring software and handling large data sets
• Excellent written and verbal communication skills
• Creative problem solver with focus on quality
• Project management experience; organized

Responsibilities

• Configure ProcessUnity’s software applications for customers using an enablement/teaching approach
• Lead, manage and coordinate multiple customer implementations simultaneously
• Gather customer requirements and translate to ProcessUnity’s capabilities
• Develop and deliver deep product and technical expertise to ProcessUnity customers
• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
• Provide a mixture of remote and onsite customer implementation workshops
• Consult with customers on system configuration based on product and industry best practices
• Facilitate touch points and status meetings with customers in a timely and professional manner
• Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures
• Maintain working knowledge of ProcessUnity solutions, platform features and best practices

Skills

Client-facing experience

Project management

Communication skills

Problem solving

Team collaboration

Detail oriented

Education

BS/BA in computer-related discipline

Tools

Salesforce administration

Job description

ProcessUnity, Inc. is seeking a dynamic Implementation Consultant to join our Customer Success team, focusing on configuring our risk and compliance platform and leading client implementations.

This remote role requires strong communication, the ability to juggle multiple projects, and collaboration with sales, support, product development and engineering. All new consultants undergo onboarding with mentorship and progress to client-facing responsibilities.