Project Manager - EMEA

ProcessUnity, Inc.; Dublin; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

ProcessUnity, Inc. is seeking an experienced Implementation Project Manager to drive client implementations of our risk and compliance platform.

You will collaborate with cross-functional teams, and manage projects for new and existing customers with a focus on quality and on-time delivery. The role requires strong communication, strategic thinking, and a track record of delivering complex software implementations for external clients.

Competenze

• 2–5 years of project management experience on customer-facing software implementations.
• Experience leading large, external-client software implementations.
• Ability to manage multiple high-priority projects simultaneously.
• Strong analytical and emotional intelligence for client trust.
• Technical ability to understand ProcessUnity platform and map to client needs.

Mansioni

• Lead multiple high-profile client implementations and internal projects to timely delivery.
• Be primary client contact during implementation, building relationships for long-term success.
• Create and execute project plans with tasks, dependencies and timelines.
• Align customer objectives with system capabilities and guide strategic decisions.
• Track risks, timelines and budgets, communicating with stakeholders.
• Collaborate with Implementation Consultants for seamless execution and strategy alignment.
• Lead executive status meetings with customers and communicate clearly.
• Manage scope changes and develop contingency plans to mitigate risk.
• Apply PM best practices and contribute to process improvements.

Conoscenze

Project management

Client relationships

Stakeholder communication

Analytical thinking

Technical aptitude

Formazione

Bachelor’s degree

Descrizione del lavoro

ProcessUnity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world’s largest third-party risk data exchange, the leading TPRM workflow platform, and powerful artificial intelligence, ProcessUnity extends third-party risk, procurement, and cybersecurity teams so they can cover their entire vendor portfolio. With ProcessUnity, organizations of all sizes reduce assessment work while improving quality, securing intellectual property and customer data so business operations continue to operate uninterrupted.

We are seeking a highly experienced and strategic Implementation Project Manager to join our Professional Services team. In this role, you will drive the implementation of ProcessUnity’s risk and compliance platform for both new and existing customers. The ideal candidate is a strong communicator, a creative problem solver, and brings proven project management experience to support the company’s growth in a dynamic, customer-facing role. In this role, you will collaborate with teams across sales, finance, marketing, support, product, and engineering, while gaining in-depth knowledge of ProcessUnity’s software solutions to manage client implementations effectively.

What You'll Do:

• Lead and oversee multiple high-profile client implementations and internal projects, ensuring timely and successful delivery of complex initiatives
• Serve as the primary point of contact for clients during the implementation process, cultivating strong relationships with key stakeholders to ensure long-term customer satisfaction and success
• Develop and execute comprehensive project plans, outlining tasks, dependencies, and timelines, ensuring projects are delivered on time and within budget
• Understand customer requirements and system capabilities to provide strategic guidance and ensure full alignment between customer objectives and system functionality
• Proactively track, assess, and communicate project goals, plans, potential risks, timelines, action items, and budgets to all internal and external stakeholders
• Collaborate closely with Implementation Consultants to ensure seamless project execution and alignment with the overall project approach
• Lead regular touchpoints and executive-level status meetings with customers, providing clear, strategic, and professional communication
• Effectively manage changes in project scope, developing contingency plans to mitigate risks
• Apply project management best practices and business acumen to deliver high-quality work
• Contribute to the development of best practices, standards, and methodologies that enhance the efficiency of future implementations
• Participate in product training, knowledge transfer sessions, and other strategic initiatives to continuously develop your expertise in ProcessUnity solutions

Desired Experience and Skills:

• Bachelor’s degree (highly preferred) and 2-5 years of project management experience, specifically in leading complex, customer-facing software implementation projects for external clients
• Extensive experience leading large-scale software implementation projects for external clients (not internal IT)
• Proven ability to manage multiple high-priority projects simultaneously, with a track record of delivered projects on time, within budget, and meeting customer expectations
• High analytical and emotional intelligence, with the ability to build trust and foster relationships with clients
• Technical aptitude to understand the capabilities of ProcessUnity’s platform and align them with customer business needs
• Ability to translate business requirements into actionable project plans and execute on those plans
• A desire to continuously learn and integrate new skills, technologies, and ideas to drive success

Salary Range : €50,000 - €70,000 depending on experience

ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.