Assurance Services Consultant

ProcessUnity, Inc.; Irlanda; In loco; EUR 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

ProcessUnity, Inc. is seeking an Assurance Services Consultant to guide clients in maximizing their use of the ProcessUnity platform. You will collaborate with customers to optimize workflows, share best practices, and run weekly sessions to drive growth and engagement.

Ideal candidates demonstrate strong communication, problem solving, and a proactive approach to elevating the customer experience. You will coordinate multiple projects in a fast-paced environment and play a visible role in

Competenze

• 5+ years of consulting experience with complex teams and programs.
• Strong written and verbal communication skills.
• Customer-centric mindset with ability to address business needs.
• Proven ability to drive process improvements and customer experience.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Collaborative, proactive, and able to support client expansion.

Mansioni

• Collaborate with clients to grow usage of the ProcessUnity platform.
• Provide best-practice advice on issues and growth strategies post-implementation.
• Lead weekly sessions to enable, build, and strategize platform usage.
• Build enduring client partnerships and support their professional growth.
• Act as advisor, offering expert knowledge and guidance to customers.
• Budget and manage deadlines within monthly hour allotments.
• Maintain regular calls and consulting engagements with clients.
• Support client retention and growth initiatives across the organization.

Conoscenze

Consulting experience

Client management

Communication

Process improvement

Multi-tasking

Team collaboration

Proactive learning

Customer expansion

Descrizione del lavoro

About ProcessUnity

ProcessUnity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world’s largest third-party risk data exchange, the leading TPRM workflow platform, and powerful artificial intelligence, ProcessUnity extends third-party risk, procurement, and cybersecurity teams so they can cover their entire vendor portfolio. With ProcessUnity, organizations of all sizes reduce assessment work while improving quality, securing intellectual property and customer data so business operations continue to operate uninterrupted.

About The Role

The Assurance Services Consultant will play a crucial role in guiding ProcessUnity clients to the next level of success by collaborating closely with them to optimize their utilization of the ProcessUnity platform.

The ideal candidate will have strong communication skills, creative problem solving, and passion for elevating customers' experience with our product. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Assurance Services team.

What You'll Do

• Work with clients to maintain and grow their usage of the ProcessUnity platform
• Provide best practice advice on issues and strategies for growth post-implementation
• Run weekly working sessions with clients to enable, build, and strategize on their usage of the ProcessUnity platform
• Build enduring partnerships with clients, fostering their professional growth
• Serve as an advisor and resource for customers, providing expert knowledge and guidance
• Budget and manage deadlines appropriately within a set monthly allotment of hours
• Maintain a consistent schedule of calls and consulting engagements with clients
• Play a visible role in client retention and growth initiatives within the organization

Qualifications

• 5+ years' experience consulting
• Previous experience working with large, complex teams and projects preferred
• Customer-centric mindset with the ability to understand and address business needs
• Excellent written and verbal communication skills
• Strong orientation towards process improvement and optimizing customer experiences
• Ability to multi-task, prioritize, and delegate work within a team setting
• Eager to learn, with a proactive approach to acquiring new skills and knowledge
• Ability to collaborate within a team environment to support customer expansion
• Skillful at reverse engineering solutions and optimizing user experiences