Remote Enterprise Support Specialist - Veterinary SaaS

Jobgether; Ireland; Remote; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Six-month contract

Fully remote across Europe

UK time zone aligned hours

Professional development

Job summary

Jobgether’s partner is seeking an Enterprise Support Specialist based in Ireland to deliver high-quality technical and operational support to enterprise customers using veterinary practice management software. You will be the primary contact for large multi-site clinics, handling complex requests and ensuring service quality.

This remote-first SaaS role involves collaboration with Sales, Implementation, Product Development, and Finance teams, focusing on invoicing, payments, VAT, and accounting

Qualifications

• Experience delivering high-quality customer support in a SaaS environment.
• Experience supporting enterprise or key account customers (B2B).
• Desirable background in finance, payments, or accounting.
• Ability to understand software functionality and configure systems.
• Experience with healthcare, veterinary, or practice management software is a plus.
• Strong interpersonal skills and ability to manage enterprise stakeholders.

Responsibilities

• Serve as primary support contact for enterprise customers, incl. large multi-site clinics.
• Take ownership of escalations and coordinate resolutions with stakeholders.
• Assist with finance-related questions, invoicing, VAT, and accounting integrations.
• Maintain high customer satisfaction and meet support KPIs and OKRs.
• Build relationships with enterprise stakeholders and manage multiple accounts.
• Improve internal processes and collaborate with Sales, Marketing, Implementation, and Product teams.
• Support cross-functional initiatives across the business as workload permits.

Skills

Customer support

Enterprise B2B

Finance knowledge

Technical understanding

Healthcare/vet software

CRM skills

Prioritization

Target-driven

Teamwork & autonomy

International experience

English proficiency

Adaptability

Job description

Jobgether’s partner is seeking an Enterprise Support Specialist based in Ireland to deliver high-quality technical and operational support to enterprise customers using veterinary practice management software. You will be the primary contact for large multi-site clinics, handling complex requests and ensuring service quality.

This remote-first SaaS role involves collaboration with Sales, Implementation, Product Development, and Finance teams, focusing on invoicing, payments, VAT, and accounting