Remote Enterprise Customer Success Manager

Userc Dehradun; Ireland; Remote; EUR 83,000 - 130,000; Full time

Job summary

Semperis is seeking an Enterprise Customer Success Manager to join the EMEA team. You will ensure customer success and satisfaction with our cybersecurity products, partnering with Technical Delivery and Sales to maximize opportunities across Enterprise customers.

You will onboard, drive adoption, and nurture long-term relationships while identifying gaps and delivering scalable solutions. Strong communication and strategic thinking are essential in a remote, international setting.

Qualifications

• 5+ years’ experience as a Customer Success Manager or similar in Cybersecurity SaaS.
• Fluent English required; German a plus.
• Experience with SFDC and Active Directory.

Responsibilities

• Design and manage success plans for strategic customers across onboarding, renewal, and expansion.
• Measure and report on customer health, retention, and growth targets.
• Gather customer feedback for product development and process improvements.
• Lead training sessions to ensure product adoption and impact.
• Maintain accurate customer records to enable personalized interactions.
• Develop ongoing customer development programs (health checks, upgrades, workshops).
• Identify potential references and assist with case studies.

Skills

Customer success

Executive communication

Data storytelling

Program management

Conflict resolution

Consultative selling

Tools

SFDC

Active Directory

Job description

Semperis is seeking an Enterprise Customer Success Manager to join the EMEA team. You will ensure customer success and satisfaction with our cybersecurity products, partnering with Technical Delivery and Sales to maximize opportunities across Enterprise customers.

You will onboard, drive adoption, and nurture long-term relationships while identifying gaps and delivering scalable solutions. Strong communication and strategic thinking are essential in a remote, international setting.