Enterprise Customer Success Manager, EMEA — Growth & ROI

Wrike; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Bike-to-Work Scheme

Health Insurance (Employees + Depend)

Life Insurance

Income Protection

Pension Scheme

25 days vacation

Parental Leave: 26 Weeks Maternity / 4

Job summary

Wrike, a leading work management platform, seeks a Customer Success Manager to oversee a portfolio of enterprise customers in EMEA. You will drive adoption, define success plans, and guide clients to measurable outcomes.

You will collaborate with Sales, Professional Services, Support, and Product to ensure customer ROI and health. You will partner with customers to set goals, monitor progress, and manage engagement strategies that reduce churn while maximizing NET MRR growth.

Qualifications

• Fluent in English with German or French a plus.
• 5+ years experience in Customer Success Management or customer-facing role supporting enterprise clients.
• Experience working with Marketing, Professional Services, IT, and PMO teams.
• Ability to build and maintain relationships with senior leadership.
• Knowledge of project management, business process redesign, and change management.
• Strong people skills, empathetic, composed under pressure and able to engage diverse stakeholders.
• Willing to dive into technical product details to understand it thoroughly.

Responsibilities

• Build strong customer relationships and act as Wrike advocate throughout their journey.
• Partner with customers to establish clear business goals, timelines, priorities and metrics of success (executing success plans & EBRs).
• Create and manage engagement strategies to ensure customer ROI and NET MRR growth.
• Serve as Wrike SME guiding customers on work management challenges.
• Collaborate with Sales, Professional Services, Support, Product, and other teams to strengthen CS brand.
• Monitor your book of business and use metrics to identify opportunities and prevent churn.
• Maintain Wrike Customer Success platform with detailed customer-centric actions and communication plans.

Skills

Enterprise client management

English & German/French

Relationship building

Stakeholder management

Project management

Communication skills

Cross-functional collaboration

Job description

Wrike, a leading work management platform, seeks a Customer Success Manager to oversee a portfolio of enterprise customers in EMEA. You will drive adoption, define success plans, and guide clients to measurable outcomes.

You will collaborate with Sales, Professional Services, Support, and Product to ensure customer ROI and health. You will partner with customers to set goals, monitor progress, and manage engagement strategies that reduce churn while maximizing NET MRR growth.