French-Speaking CSM - SaaS Cybersecurity (Hybrid/Remote)

Keeper Security, Inc.; Cork; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Sick Pay

Bike-to-Work Scheme

Job summary

Keeper Security, Inc. is seeking a driven, bilingual Customer Success Manager to join our EMEA team from Ireland. This hybrid role supports Cork-area clients or remote work for those outside the commutable distance, focused on growing revenue within named accounts.

You will collaborate with executives, manage renewals, cross-sells and upsells, and act as a trusted advisor on Keeper solutions, security best practices, and product value realization.

Qualifications

• 1+ years in Account Management or SaaS Customer Success roles.
• Fluent in French and English, written and spoken.
• Strong knowledge of software integrations (SSO, Directory), onboarding & support.
• Experience selling to Enterprise organisations; C-level Executives.
• Autonomy and ownership with focus on delivering customer value.
• Experience with Salesforce.com.
• IAM industry experience is a plus.
• Private healthcare, Sick Pay, Bike-to-Work benefits.

Responsibilities

• Grow revenue within named accounts and expand opportunities.
• Engage with French-speaking customers at senior levels.
• Negotiate renewals, cross-sells and upsells.
• Lead quarterly business reviews to align goals and measure success.
• Provide data-driven reviews to prioritise opportunities and risks.
• Become a Keeper product expert for customers and assist on calls.

Skills

Account Management

SaaS Customer Success

French & English

Enterprise Sales

Customer Advocacy

Tools

Salesforce

Job description

Keeper Security, Inc. is seeking a driven, bilingual Customer Success Manager to join our EMEA team from Ireland. This hybrid role supports Cork-area clients or remote work for those outside the commutable distance, focused on growing revenue within named accounts.

You will collaborate with executives, manage renewals, cross-sells and upsells, and act as a trusted advisor on Keeper solutions, security best practices, and product value realization.