Enterprise Customer Success Manager – Remote Growth Driver

Wrike; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

25 calendar days vacation

Parental Leave: 26 Weeks Maternity / 4

Bike-to-Work Scheme

Health Insurance (Employees + Depend)

Life Insurance

Income Protection

Pension Scheme

Job summary

Wrike is seeking an energetic Customer Success Manager to own a portfolio of enterprise clients in the EMEA region. You’ll translate business strategies into measurable outcomes, drive adoption of Wrike’s work management platform, and champion customer ROI.

You’ll collaborate with Sales, Professional Services, Support, Product, and other teams, develop success plans, track metrics, and help customers scale. Fluency in English with additional German or French is highly valued.

Qualifications

• 5+ years experience in Customer Success Management or customer-facing role supporting enterprise clients.
• Experience collaborating with Marketing, Professional Services, IT, and PMO teams.
• Ability to build and maintain relationships with senior leaders at clients.
• Knowledge and hands-on experience in project management and business process redesign.
• Strong interpersonal skills: empathetic, tactful under pressure.
• Willingness to dive into technical product details.

Responsibilities

• Build strong customer relationships and advocate for customers throughout their Wrike journey.
• Partner with customers to establish clear goals, timelines, priorities, and success metrics.
• Create and manage engagement and communication strategies to ensure ROI and NET MRR growth.
• Act as Wrike SME, providing guidance on work management challenges.
• Collaborate with Sales, Professional Services, Support, and Product to strengthen the CS brand.
• Monitor accounts to identify opportunities and mitigate churn.
• Maintain customer-centric actions in the CS platform.

Skills

Fluent English

German or French

Enterprise CS experience

Relationship building

Project management

Cross‑functional collaboration

Communication skills

Technical product knowledge

Job description

Wrike is seeking an energetic Customer Success Manager to own a portfolio of enterprise clients in the EMEA region. You’ll translate business strategies into measurable outcomes, drive adoption of Wrike’s work management platform, and champion customer ROI.

You’ll collaborate with Sales, Professional Services, Support, Product, and other teams, develop success plans, track metrics, and help customers scale. Fluency in English with additional German or French is highly valued.