Remote Customer Training Coordinator

Agilent; Cork; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Remote work option

Job summary

Agilent University Coordinator for Customer Training will oversee classroom, onsite, virtual, and customer-specific trainings. You will act as the central interface among customers, trainers, program managers, sales, scheduling, and support functions.

The role focuses on accurate process steps, documentation, and timely system entries to ensure high customer satisfaction. The ideal candidate has strong organization, MS Office proficiency, and experience with CRM/LMS/SAP-like tools, with

Qualifications

• Completed commercial, administrative, technical, or comparable education or equivalent experience.
• Experience planning trainings, seminars, or service workflows.
• Proficient with MS Office (Outlook, Excel, Word, PowerPoint).
• Familiarity with CRM, LMS, SAP, or similar systems.
• Strong written and spoken English; extra languages welcome.

Responsibilities

• Coordinate classroom, onsite, virtual, and customer-specific trainings smoothly.
• Handle inquiries via email/phone and forward as needed.
• Plan dates, trainers, rooms, materials, and participant lists.
• Manage data in LMS, CRM service orders, OSBR, and related tools.
• Prepare confirmations, materials, access details, and certificates.
• Monitor registrations and help close service orders and billing.

Skills

Customer orientation

Communication skills

Organizational skills

Attention to detail

English proficiency

Education

Commercial/administrative/technical education

Tools

CRM

LMS

SAP

Outlook

Webex

MIMEO

OSBR

Job description

Agilent University Coordinator for Customer Training will oversee classroom, onsite, virtual, and customer-specific trainings. You will act as the central interface among customers, trainers, program managers, sales, scheduling, and support functions.

The role focuses on accurate process steps, documentation, and timely system entries to ensure high customer satisfaction. The ideal candidate has strong organization, MS Office proficiency, and experience with CRM/LMS/SAP-like tools, with