Scheduling Co-Ordinator - Carlow

ManpowerGroup Ireland; Carlow; On-site; EUR 28,000 - 40,000; Full time

Job summary

Agilent Technologies in Ireland seeks a Scheduling Co-Ordinator to ensure efficient scheduling of laboratory equipment maintenance and excellent customer service. You will coordinate site visits, manage vendor communications, and support engineers in a fast-paced pharma setting.

The role requires strong multitasking, planning and communication skills, with experience in SAP or Smart Sheet preferred. This is an on-site position in Carlow, Ireland, with a 12-month LTD contract term.

Qualifications

• Third-level qualification in a related field is preferred.
• Strong planning, problem-solving and multitasking skills are essential.
• Excellent communication and customer service abilities are required.
• Experience with scheduling tools (SAP, Smart Sheet) is advantageous.
• A proactive, team-oriented mindset with a passion for service excellence.

Responsibilities

• Coordinate services by scheduling maintenance visits for laboratory equipment.
• Act as the vendor hosting point of contact for onsite services and permits.
• Be the customer’s first line of contact for scheduling or operational queries.
• Participate in operational calls, meetings and manage a high volume of emails.
• Maintain accurate inventories of customer assets.

Skills

Planning

Problem-solving

Multitasking

Communication

Customer service

Scheduling tools

Education

Science background preferred

Tools

SAP

Smart Sheet

Job description

Scheduling Co-Ordinator

Are you a master of multitasking with a passion for precision and customer service? Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting ground breaking discoveries that improve lives.

Location: Large Pharmaceutical Manufacturer in Carlow

Function: Operations Co-Ordinator

Reporting to: Enterprise Scheduling Supervisor

Family: Service Delivery / Administration / Customer Service

Pay Rate: €25 Per Hour

Type of contract: LTD (can work via Umbrella company)

Initial contract length: 12 months

Why This Role Matters

You will be the heartbeat of service delivery-ensuring engineers are scheduled efficiently, services run smoothly, and customers receive the highest level of support. You'll work in a dynamic pharmaceutical environment, collaborating with internal teams and third-party vendors to keep operations running seamlessly.

What You'll Do

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications…)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

What You Bring

• Third-level qualification (science background a plus!)
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence

Why Agilent?

At Agilent, you’ll be part of a company that empowers scientists and innovators to improve the world. We offer a collaborative environment, meaningful work, and the chance to make a real impact.

You would be working as an independent contractor so please apply only if you are currently in Ireland and have either EU Passport or Stamp 4.