Remote Customer Success Manager - Digital Events & Projects

Jobgether; Ireland; Remote; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

International team

Ownership & growth

Weekend compensation

Exposure to digital events

Job summary

Partner Company in Ireland seeks a Customer Support/Success Manager for Digital Events to manage high‑value projects and build lasting relationships across the scientific and academic community.

You will act as a trusted advisor from onboarding to post‑event reviews, coordinating with Sales and cross‑functional teams to solve challenges and support product evolution in a fast‑moving international environment.

Qualifications

• Relevant professional experience in event management, customer support, or customer success.
• Strong Excel and data handling skills, including CSV files.
• Fluent written and spoken English.

Responsibilities

• Lead digital event projects and client engagements, ensuring delivery per scope, timelines, and quality.
• Serve as primary contact for assigned clients, coordinating with internal teams to address needs.
• Onboard new clients through engaging training sessions and ensure users understand workflows.
• Define and execute project scope in line with partnership agreements and expectations.
• Build strong client relationships and identify opportunities to improve experience and outcomes.
• Gather customer feedback and relay insights to influence product development and roadmap.
• Present new product capabilities clearly to clients across the lifecycle.
• Manage post-project debriefs to capture lessons and improvements.
• Provide responsive customer support via help desk and knowledge base.
• Monitor KPIs and customer satisfaction aligning with strategic objectives.
• Collaborate with Sales to ensure a seamless customer journey and support commercial goals.
• Mentor junior team members and contribute to a collaborative environment.

Skills

Customer success

Project coordination

Communication

Tools

Excel

CSV import/export

Job description

Partner Company in Ireland seeks a Customer Support/Success Manager for Digital Events to manage high‑value projects and build lasting relationships across the scientific and academic community.

You will act as a trusted advisor from onboarding to post‑event reviews, coordinating with Sales and cross‑functional teams to solve challenges and support product evolution in a fast‑moving international environment.