Remote Customer Success Executive

your Jared; Dublin; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Office in Dublin

Work from home option

Life insurance

Fully-paid healthcare

5% pension contribution

Job summary

DoneDeal in Ireland (Dublin) seeks a Customer Success Executive to build and maintain strong relationships with motor dealer customers, ensuring they are set up for success and extracting value from subscription and products. This is a high-impact junior role on a 12-month contract within the Dealer Success team.

You will collaborate with Account Managers, handle onboarding, respond to inquiries, and act as the go-to person for troubleshooting, driving retention and growth while staying

Qualifications

• Minimum of 1 years’ experience in a customer-facing role, ideally within an online or technical support environment, with a focus on relationship management and customer success.
• Proficiency with technology and customer support tools such as Salesforce, Intercom, or similar platforms.
• Ability to manage customer queries across multiple channels (chat, email, phone), taking full ownership and demonstrating a strong sense of urgency and proactive follow-up throughout.
• Strong collaboration skills, partnering with sales, product and marketing teams across the business to resolve issues efficiently
• Strong team player who collaborates effectively while also being able to work independently and take initiative.
• High attention to detail with the ability to spot patterns in customer behaviour and drive continuous improvements, sharing insights with the wider team
• Ability to handle multiple demands while maintaining a high standard of quality and service in a fast-paced and agile environment.
• Customer and team orientated, you’re motivated to engage with customers and colleagues to ensure their success, and resolve any issues efficiently.

Responsibilities

• Lead dealer portfolios and assist with onboarding.
• Handle inquiries and guide dealers to success.
• Be the go-to person for technical troubleshooting ensuring long-term satisfaction, retention and growth for our dealers.

Skills

Relationship management

Customer success

Collaboration

Teamwork

Attention to detail

Multi-channel support

Proactive follow-up

Independent working

Tools

Salesforce

Intercom

Job description

DoneDeal in Ireland (Dublin) seeks a Customer Success Executive to build and maintain strong relationships with motor dealer customers, ensuring they are set up for success and extracting value from subscription and products. This is a high-impact junior role on a 12-month contract within the Dealer Success team.

You will collaborate with Account Managers, handle onboarding, respond to inquiries, and act as the go-to person for troubleshooting, driving retention and growth while staying