Remote CSM: Grow Relationships & Revenue

Valsoft Corporation; Ireland; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Bonus structure

Fully remote

Professional development and career成长

Job summary

Valsoft Corporation's OASES aviation group seeks a motivated Customer Success Manager to join our expanding commercial team in the EMEA region. You will build strong relationships with key accounts, identify new opportunities, and help clients achieve their goals through our solutions.

You will collaborate with Sales, Professional Services, and Product teams to optimise retention, drive renewals, upsell and cross-sell initiatives, and ensure customer success across a growing portfolio of

Qualifications

• Bachelor's degree in Business, Marketing, or related field (or equivalent practical experience).
• 5+ years of experience in customer success or account management.
• Strong communication and presentation skills.
• Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings).
• Experience with CRM systems (e.g., HubSpot).
• Highly organized with a strong attention to detail and a proactive mindset.
• Fluent in English (additional European languages are an asset).

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned customers.
• Develop strong, long-term customer relationships at both operational and executive levels.
• Conduct regular business reviews to monitor adoption, performance, and value realisation.
• Drive high customer satisfaction and NPS performance across the portfolio.
• Ensure timely renewals and proactively mitigate risks to retention.
• Monitor customer health scores and take strategic actions to improve engagement.
• Identify opportunities for value expansion within existing accounts.
• Collaborate with Sales teams to propose relevant solutions and services.
• Meet and exceed assigned revenue expansion targets.
• Build deep expertise in our products and how customers use them.
• Gather customer requirements and translate them into PRD documentation.
• Work with Product Managers and Development teams to prioritise enhancements.
• Onboard, train, and drive adoption for new customers or product expansions.
• Track KPIs (usage, adoption, NPS, renewal performance, revenue expansion).
• Maintain accurate customer records in CRM and CS tools.
• Collaborate with Support, Product, Sales, and Engineering to deliver a seamless experience.

Skills

Strong communication

Presentation skills

Client engagement

Cross-functional collaboration

CRM systems

English fluency

Multi-channel outreach

Proactive mindset

Education

Bachelor's degree in Business/Marketing or related field

Tools

HubSpot CRM

Job description

Valsoft Corporation's OASES aviation group seeks a motivated Customer Success Manager to join our expanding commercial team in the EMEA region. You will build strong relationships with key accounts, identify new opportunities, and help clients achieve their goals through our solutions.

You will collaborate with Sales, Professional Services, and Product teams to optimise retention, drive renewals, upsell and cross-sell initiatives, and ensure customer success across a growing portfolio of