Remote Call Centre Associate | Flexible Hours

Vaas; Ireland; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Company events

Employee discount

Flexitime

Sick pay

Work from home

Job summary

Vaas is hiring a Call Centre Assistant to join its customer service team. You will handle inbound calls, resolve queries, and provide accurate information about products and accounts. You will log interactions in the CRM system and strive to meet performance targets.

The role requires clear English communication, calm problem-solving under pressure, and flexibility to work shifts including evenings and weekends. Training is provided, and remote work options are available.

Qualifications

• Previous customer service or call centre experience preferred.
• Excellent verbal communication skills in English; additional languages a plus.

Responsibilities

• Answer inbound calls and resolve customer queries professionally.
• Provide accurate information about products, services, and accounts.
• Log call details and outcomes in the CRM system.
• Meet individual and team performance targets.
• Upsell opportunities where appropriate.
• Handle complaints calmly and ensure resolution.

Skills

Customer service

Verbal communication

Listening

Problem solving

Typing

Calm under pressure

Team player

Shift flexibility

Tools

CRM system

Computer systems

Job description

Vaas is hiring a Call Centre Assistant to join its customer service team. You will handle inbound calls, resolve queries, and provide accurate information about products and accounts. You will log interactions in the CRM system and strive to meet performance targets.

The role requires clear English communication, calm problem-solving under pressure, and flexibility to work shifts including evenings and weekends. Training is provided, and remote work options are available.