Regulatory Response Specialist - Italian Fluency

Principle; Ireland; Remote; EUR 38,000 - 48,000; Full time

Job summary

Principle is recruiting three Regulatory Response Specialists to join a Dublin-based global technology organisation. This 11-month contract is fully remote within Ireland, with shifts on a Tuesday to Saturday or Sunday to Thursday schedule.

We are seeking Italian speakers (one role includes Spanish) to manage complex regulatory cases end-to-end. You will collaborate with Legal, Public Policy and Communications, handling sensitive issues, coordinating with internal teams, and ensuring

Qualifications

• 2+ years experience in customer operations, escalations or similar.
• Strong conflict resolution, problem-solving and case management abilities.
• Comfortable handling sensitive or challenging customer situations.
• Interest in regulatory, legal or compliance matters is advantageous.
• Experience in a technology platform, marketplace, travel or hospitality environment is a bonus.

Responsibilities

• Own and resolve complex customer and regulatory cases end-to-end.
• Handle sensitive issues involving policy, privacy, disputes and regulatory matters.
• Communicate with customers across phone, messaging, live chat and digital channels.
• Assess case severity and elevate appropriately.
• Work with Legal, Policy and other internal stakeholders.
• Manage multiple cases while maintaining high standards of quality, confidentiality and professionalism.
• Contribute to process improvements and share best practices.

Skills

Conflict resolution

Problem solving

Case management

Job description

Regulatory Response Specialist – Italian speakers

• Contract: 11 months fully remote Ireland

Shifts: Tuesday to Saturday OR Sunday to Thursday

We’re hiring three Regulatory Response Specialists to join a global technology organisation in Dublin.

We are looking for:

• 1 Spanish speaker

This is a specialist customer operations role focused on complex and sensitive cases, regulatory matters and escalations. You’ll manage cases from initial contact through to resolution while working closely with internal teams including Legal, Public Policy and Communications.

What You’ll Do

• Own and resolve complex customer and regulatory cases end-to-end.
• Handle sensitive issues involving policy, privacy, disputes and regulatory matters.
• Communicate with customers across phone, messaging, live chat and digital channels.
• Assess case severity and elevate appropriately.
• Work closely with Legal, Policy and other internal stakeholders.
• Manage multiple cases while maintaining high standards of quality, confidentiality and professionalism.
• Contribute to process improvements and share best practices across the wider team.

What We’re Looking For

• 2+ years' experience within customer operations, complex customer support, escalations, complaints, mediation, Trust & Safety or a similar environment.
• Strong conflict resolution, problem-solving and case management abilities.
• Comfortable handling sensitive or challenging customer situations.
• An interest in or exposure to regulatory, legal, compliance, policy or consumer protection matters would be highly advantageous.
• Experience within a technology platform, marketplace, travel or hospitality environment would be a bonus.
• Able to work flexibly, shifts above

This is a great opportunity for someone who enjoys solving difficult problems, managing high-impact cases and working in a fast-paced international environment.