German speaking - Senior Oversight Operations Specialist

Wallace Myers International; Dublin; On-site; EUR 33,000 - 55,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Wallace Myers International in Dublin seeks a German-speaking Senior Oversight Operations Specialist to oversee European portfolios, ensure regulatory and compliance standards, and drive timely BAU delivery.

The role reports into Customer Operations & Portfolio Management, supporting governance, reporting, and audit readiness while engaging multiple internal and external stakeholders. A CF regime context underlines the need for rigorous controls and accuracy.

Qualifications

• 5 years of experience in life insurance operations.
• Regulatory knowledge of life insurance requirements and developments.
• QFA qualification or willingness to complete relevant insurance qualification and maintain CPD.
• German speaker required - non-native acceptable.

Responsibilities

• Portfolio Oversight of European portfolios, monitoring SLA performance and issue resolution.
• Escalation processing within 2-day SLA with compliance sign-off checks.
• Track Executive Committee and CEO decisions with defined owners and timelines.
• Maintaining and coordinating annual review of operational procedures.

Skills

German language

English language

Education

QFA qualification

Job description

German speaking - Senior Oversight Operations Specialist

Permanent

Dublin

Up to €55000 per annum Plus bonus and benefits

Role Purpose

This is an important specialist role within the Customer Operations & Portfolio Management team based in Dublin. The role has a primary focus on specific European legacy portfolios and supports the effective oversight of operational business-as-usual (BAU) activity, reporting, governance, sampling, audit readiness, and project delivery.

The successful candidate will work closely with external outsourcing partners, internal Compliance, Risk, Finance, Actuarial, Legal, and other stakeholders to ensure service levels, regulatory requirements, and customer outcomes are consistently delivered to a high standard.

This role is classified as a Controlled Function (CF) in accordance with the Central Bank of Ireland's (CBI) Fitness and Probity Regime. Applicants must be aware of the requirements to meet and maintain their ongoing appropriateness for the role in terms of the Fitness and Probity requirements set out by the CBI.

Key Responsibilities

Operational BAU and Compliance

• Portfolio Oversight: Oversee BAU activity mainly focused on assigned European portfolios, monitoring SLA performance, control completion, and timely resolution of operational issues.


• Escalation Processing: Ensure high-priority and compliance-sensitive cases are processed within the agreed 2-day SLA, ensuring checklists are completed accurately for Compliance sign-off.


• Executive Tracking: Track and drive follow-through on Executive Committee and CEO decisions, ensuring owners, timelines, and outcomes are defined and delivered.


• Procedure Management: Maintain, draft, and coordinate the annual review of relevant operational procedures, ensuring all documentation is up to date and subject to an effective review cycle.

Reporting and Governance

• Performance Reporting: Produce and coordinate daily, weekly, and monthly reporting to a high standard, including dashboards and monthly SLA reporting.


• Governance Forums: Coordinate monthly/quarterly governance forums, including scheduling, presentations, minutes, and internal communications channel updates.


• Continuous Improvement: Strive to enhance reporting and create operational efficiencies by leveraging available digital and AI tools.

Sampling, Quality and Audit

• Quality Assurance: Complete monthly quality reviews within agreed timelines, ensuring checklists, peer reviews, and supporting documentation are completed and retained appropriately.


• Data Quality: Own and coordinate data quality queries from the Actuarial team, working closely with outsourcing partners and internal teams to provide complete and timely responses.


• Complaints Oversight: Conduct complaints sampling and support oversight by documenting findings, monitoring trends, and escalating matters where required to promote fair customer outcomes.


• Audit Support: Support internal and external audits, including the timely closure of audit actions.

Projects and Change

• Operations Projects: Support key business projects impacting Customer Operations.


• Communications Drafting: Draft and review customer communications, Q&A material, and process documentation, ensuring operational actions are tracked and closed on time.

Functional/Technical

• Industry Knowledge: Deep understanding of the insurance industry.


• Attention to Detail: Excellent accuracy and strong organisational skills.


• Problem Solving: Proactive and solution-focused approach.


• Relationship Management: Strong stakeholder management capabilities.


• Languages: Fluent in English and German; additional European languages (such as French) would be a distinct advantage.

Behavioural

• Core Values: Demonstrates corporate values centered on Customer First, Integrity, Courage, and Collaborative Teamwork.


• Mindset: High levels of accountability, ownership, innovation, and a growth mindset.

Candidate Profile: Experience & Qualifications

• Experience: 5 years of experience in life insurance operations, with a strong understanding of complaints handling, operational controls, outsourcing oversight, and customer service.


• Regulatory Knowledge: Sound knowledge of life insurance regulatory requirements and emerging industry developments.


• Qualifications: QFA qualified, or a strong willingness to complete a relevant insurance qualification and maintain the required CPD.


• Technical Tax Reporting: Knowledge of CRS/FATCA reporting an advantage.


• German speaker required - does not need to be native speaking