Italian Speaking Quality & Policy Expert

TP; Dublin; On-site; EUR 40,000 - 49,000; Full time

Job summary

TP in Dublin is seeking an Operational Quality Policy Expert (Italian-speaking) to coach teams, resolve issues rapidly, and help implement new standards across our Dublin operations.

The role requires fluent Italian and English, 2+ years in a shared services or BPO environment, and a strong cultural intuition. This is a full-time, on-site position in Ireland with a clear growth path.

Qualifications

• Fluent in Italian and English.
• 2+ years in a shared services or BPO environment.

Responsibilities

• On-the-Fly Coaching: provide rapid, real-time support to agents.
• Rapid Resolution: investigate user reports and address abusive content quickly.
• Connect the Dots: liaise between Quality, Training, and Ops to rollout new policies.
• Advocate for Users: act in the best interest of the community.

Skills

Fluent Italian

Fluent English

Job description

Operational Quailty Policy Expert Itailian

Salary: €44,351 + Excellent Benefits

Location: 100% On-Site (Dublin)

Ready to move fast, coach hard, and accelerate your career? We are looking for a high-energy Operational SME to join our fast-paced Dublin team! If you thrive in an environment where no two days are the same, love solving complex problems on the fly, and want a role with a massive internal growth path, we want you on board.

How You'll Move The Needle

• On-the-Fly Coaching: Jump into team huddles and provide rapid, real-time support to agents to supercharge their performance.
• Rapid Resolution: Investigate user reports and elevate abusive content fast, balancing top-tier accuracy with operational efficiency.
• Connect the Dots: Act as the ultimate liaison between Quality, Training, and Ops to seamlessly roll out new policies and standards.
• Advocate for Users: Display a strong bias for action and do what's right for the community, acting as our ultimate #ShipLove ambassador.

Your Toolkit

• Bilingual Agility: Fluent in Itailian and English.
• Track Record: 2+ years moving fast in a shared services or BPO environment, with the tenure to back up your coaching skills.
• Cultural Intuition: A high affinity for the cultural, social, and political pulse of the market to make smart, nuanced decisions.
• Adaptable Communicator: Exceptional interpersonal skills—you know how to deliver feedback with speed, empathy, and accuracy.

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.