Regional Multimedia Operations Lead

Aumni; Dublin; On-site; EUR 65,000 - 85,000; Full time

Job summary

JP Morgan in Ireland is seeking a Regional Multimedia Operations Associate to lead regional teams, manage vendors, and ensure high‑quality multimedia and collaboration services. You will collaborate with global peers and product IT teams to drive improvements and align with corporate standards.

The role focuses on operational excellence, risk controls, audits, and budgeting within a dynamic, cross‑functional environment for global teams.

Qualifications

• Proven experience in operations management and service delivery within multimedia or collaboration environments.
• Strong leadership and ability to develop regional teams.
• Experience with incident management, process improvement, and audits.

Responsibilities

• Lead and mentor regional multimedia operations teams with accountability for service excellence.
• Oversee vendor relationships to ensure performance aligned with global standards and SLAs.
• Provide high‑quality support for multimedia and collaboration platforms, including incident management.
• Maintain asset support models for a seamless user experience.
• Monitor performance, run system health checks, and ensure service continuity.
• Produce regular status and performance reports for stakeholders.
• Implement risk and controls frameworks in line with global policies and audits.
• Lead regional teams through audits and budget tracking.
• Oversee regional budgets and financial forecasting; manage assets and inventory.
• Identify opportunities for operational efficiency and user satisfaction.

Skills

Operations management

Vendor management

Service delivery

Leadership

Incident management

Budget management

Communication

Risk & compliance

Audits

Tools

Multimedia platforms

Collaboration tools

Job description

JP Morgan in Ireland is seeking a Regional Multimedia Operations Associate to lead regional teams, manage vendors, and ensure high‑quality multimedia and collaboration services. You will collaborate with global peers and product IT teams to drive improvements and align with corporate standards.

The role focuses on operational excellence, risk controls, audits, and budgeting within a dynamic, cross‑functional environment for global teams.