Regional Community Worker

Multiple Sclerosis Ireland

Munster

On-site

EUR 25,000 - 39,000

Part time

2 days ago

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Job summary

MS Ireland is seeking a part-time coordinator to support people affected by MS in the Munster region. The role involves responding to inquiries, providing information, conducting needs assessments, and referring clients to appropriate services to enhance quality of life.

You will work with the Regional Team to deliver community-based programmes and maintain Salesforce case records. A third-level qualification and driving licence are preferred.

Qualifications

Excellent communication and interpersonal skills are essential.
Ability to work as part of a team and on own initiative.
Experience in care, support and advocacy for PwMS or neurological conditions is advantageous.
Proven ability to maintain confidential case records and coordinate with agencies.
IT proficiency including Microsoft Office and Salesforce inputting.

Responsibilities

Respond to contacts from People with MS and families.
Complete assessments of need including goal setting and referrals.
Liaise with statutory and voluntary bodies as required.
Maintain confidential case notes in Salesforce and update records monthly.
Participate in regional meetings and contribute to programme delivery.

Skills

Communication

Interpersonal skills

Teamwork

Advocacy

Record keeping

Education

Third-level qualification in Psychology/Social Work/Social Care/Educator/Community Development

Tools

Salesforce

Job description

Contract:Part-Time (17.5 hours per week)

MS Ireland Vision

MS Ireland has a vision of Irish society where all people affected by MS live positive and active lives in the community

Aims

The principal objectives for which MS Ireland exists are:

To facilitate people with MS to control their lives and environment, to live withdignity and participate in the community
To provide support for the families and carers of people with MS
To co-operate with the medical, scientific, social and caring professions to promote scientific research into the cause of, cure for and management of MS, and the alleviation of medical and social symptoms
To exchange and disseminate information relating to MS
To provide an identifiable focal point by developing an efficient, effective and caring organisation to serve the needs of PwMS

Function

To respond to contacts made by People with MS (PwMS) and their families. Provide support and information to enable and empower PwMS to manage their condition so as to have the best quality of life possible.

Responsibilities

Support Work

To respond to contacts made by PwMS and their families
To complete an assessment of need to include, goal setting, planned development, personal advocacy and referral to appropriate agencies
To liaise with relevant statutory and voluntary bodies based on identified need
To respond to referrals and /or information requests from local allied health care professionals and/or other agencies
To maintain appropriate records on Sales Force (MS Ireland’s CRM) regarding casework ensuring that these are kept confidential and up-dated at all times
The model of intervention is Solution Focused, and will prioritise those newly diagnosed

Community Development

To ensure that programmes, identified by MS Ireland, are available within existing resources in the Region e.g. Getting the Balance Right, Self-Management, Newly diagnosed etc.
To link and develop appropriate working relationship with the HSE but specifically with the Primary Care Structures and make appropriate referrals
To identify and apply for additional sources of funding and/or resources, e.g. Lottery, community grants, etc. to fund the provision of identified programmes
To work closely with the Regional Team and local Branches to ensure that effective communication is maintained between local Branches and the regional office
To plan regional Integrated meetings with the Regional Team and local Branch network
To plan public awareness/World MS Day seminars and others according to the local resources/ environment /needs

General

To carry out relevant administration at regional office level to include maintenance of case notes and record keeping to ensure that all information is accurate and up-to-date inputting into Salesforce monthly
To contribute, with the Regional Team, to the achievement of the organisational strategic goals, to work collaboratively with all departments of the organisation, e.g. Advocacy, Communications, Fundraising, Corporate Services, Finances etc.
To co-operate with the Regional Team in the management of Regional Budgets and take corrective action where necessary
To attend team meetings to plan and coordinate activities in line with the strategic goals and plan of MS Ireland
To participate in 1:1 supervision with line manager
To participate in MS Ireland’s performance management process
Represent MS Ireland at HSE and other relevant external meetings as directed
To abide by the health and safety regulations of MS Ireland and statutory regulations and abide by standard operating procedures relating to the Regional Office’s activities (e.g. fire procedures, safety of staff etc) in order to ensure that the well-being of all staff and service users is maintained
To work within the policies of MS Ireland in order to ensure that a consistent delivery of service and quality standards are adhered to
To carry out duties as may reasonably be requested by the Line Manager to ensure a comprehensive, consistent and high-quality service to PwMS at all times

Qualifications and Experience

A relevant third level qualification in Psychology, Social Work, Social Care, Educator, Community Development
A broad understanding of disability issues
The ability to work as part of a team and on their own initiative
Excellent interpersonal skills
The ideal candidate will have practical experience in the provision of care, support and advocacy to people with a neurological and/or physical condition
Their own car with a full, clean driving

Skills