Motor Engineer

RSA Group; Dublin; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Learning opportunities

Performance-led financial rewards

Job summary

A leading insurance company in Dublin is seeking a Motor Engineer to manage vehicle inspections and claims evaluations. The role requires strong communication and negotiation skills, with over 5 years of relevant experience. Responsibilities include supporting fair settlements, reviewing claims, and contributing to policy development. Applicants must have a motor-related trade qualification and familiarity with damage estimating systems like Audatex. This position offers a hybrid work setup and a supportive environment for career growth.

Qualifications

• 5+ years of experience in a relevant role.
• Good working knowledge of computerised damage estimating systems.
• Ability to meet deadlines and use own initiative.

Responsibilities

• Review damage vehicle situations for fair settlements.
• Manage customer interactions promptly and courteously.
• Organize repair costs using approved evaluation tools.
• Assess claims against relevant criteria to protect business interests.
• Contribute to audits and reviews to maintain effective control.
• Provide advice on the development of new policy wordings.

Skills

Motor Claims knowledge

Good spoken and written communication skills

Attention to detail

PC literacy

Negotiation skills

Education

Motor related trade qualification

IAEA Membership (or working towards it)

Tools

Audatex

Job description

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Motor Engineer roles involve carrying out motor inspections and damage evaluations, dealing with all aspects of both Insured and third‑party motor claims, using appropriate technology to receive and audit estimates prior to agreeing repairs in the approved repairer network as well as customer‑nominated repairers.

You will prepare detailed reports on findings, costs, and recommended settlements in a timely and cost‑effective manner. You will support the increase of the desktop/Image inspection rate.

You will contribute to and carry out audits and reviews as required to support and enable the maintenance of an effective control environment, presenting trends back to business to help strategies and market understanding.

You will be in constant contact with our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building, and delivering excellent standards to drive great outcomes for our customers.

You will spend most of your time reviewing and assessing claims, liaising with customers, internal colleagues and suppliers, providing support, advice and guidance and contributing to policy and product development.

This role will be both desk based and in the field dealing with repairers and customers/third parties on a one to one basis, although you will also work with other colleagues and be part of a team. You will have strong communication, negotiation and organisation skills.

Key Responsibilities

• Reviewing relevant damage vehicle situations to support achievement of optimum and fair settlement outcomes, within designated personal authority level, in line with established standards, procedures and guidance provided.
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organising and using approved evaution tools effectively review adjust and agree repair costs or write off (incl salvage) valuations at an appropriate and cost effective level.
• Assessing claims against relevent criteria and experience to identify actual or potential issues and involving others as appropriate in order to minimise leakage and protect the interests of the business.
• Helping and contributing towards the development of less experienced collegues to raise standards and expertise across the team.
• Leading, contributing to and co‑operating with audits and reviews as required in order to support and enable the maintenance of an effective control environment.
>Providing proactive advice and guidance on the development of new and improved policy wordings to ensure policy documentation reflects claims experience and agreed risk appetite.
• Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer

Requirements

• 5 years + experience in a relevant role
• Hold or working towards IAEA Membership
• Motor Claims knowledge including a basic understanding of insurance principles
• Good working knowledge of computerised damage estimating systems, including Audatex.
• A motor related trade qualification
• Good spoken and written communication skills
• Accuracy and attention to detail
• Ability to meet deadlines and where required be able to use own initiative.
• PC literate with good administrative skills
• Ability to take the initiative and responsibility when necessary
• Full Clean Driver's Licence

Regulatory Requirements

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.