Customer Service Operations Underwriter

Royal & Sun Alliance Insurance Ltd; Galway; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Intact Insurance Ireland DAC is seeking a Customer Service Operations Underwriter for our Galway operations. The role involves handling car and home insurance enquiries, delivering top-tier service to customers and brokers, and working within an underwriting licence.

You will be the primary contact for customers, with a fast-paced team focused on accuracy, targets and continuous improvement. Training will be conducted at our Knocknacarra, Galway offices.

Qualifications

• Minimum requirement – Leaving Certificate or mature students.
• Experience in insurance sector is desirable but not essential.
• Strong communication and telephone manner with ability to handle calls professionally.

Responsibilities

• Provide excellent customer service via telephone and email, making underwriting decisions on car and home insurance within licence.
• Escalate underwriting decisions to senior team members as required.
• Meet and exceed individual and team targets.
• Focus on Quality Assurance and work with a coach to develop customer service and underwriting skills.
• Perform any additional administration duties to support the role.

Skills

Telephone manners

Communication skills

Target oriented

Attention to detail

Organisational skills

Microsoft Word

Excel

Education

Leaving Certificate or mature student

Tools

Microsoft Word

Excel

Job description

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices inBelfast, Galway, and Dublin, we've embracedhybrid work, empowering our people towork flexiblyand deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Customer Service Operations Underwriter

Here, at Intact Insurance, we pride ourselves on having a highly skilled Customer Operations Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers, Brokers, and Affinity Partners.

We have an exciting new career opportunity to enter the Insurance industry as a General Insurances Underwriter (Car & Home). This is a unique opportunity to join our dynamic and fast paced team as we grow our operations.

The role is a full-time position, and training takes place in our Knocknacarra, Galway offices.

You will be a principal point of contact for our customers and brokers, primarily communicating via telephone and email. Our customer services centre is fast paced, and the role involves managing a high volume of customer contacts in a friendly, outgoing, professional, and efficient manner. You’ll be joining a team of underwriting professionals who are passionate about delivering best in class service.

If you’re interested in developing a career in the insurance sector, are focused on doing the right thing for our customers and want to be better every day, then we want to speak to you!

Key Responsibilities:

• You will spend most of your time on the phone providing excellent customer service, and making underwriting decisions on car and home insurance
• Working within your underwriting licence, and escalating underwriting decisions to senior team members
• Meeting and exceeding your assigned individual, and team targets
• Focus on Quality Assurance and work with a coach to develop customer service and technical (underwriting) skills
• Fulfil any additional administration duties in support of the role

Requirements:

• Minimum requirement – Leaving Certificate or mature students
• Previous experience in the insurance sector is highly desirable, although not essential
• Great communication skills with a superb telephone manner
• Exposure to large multinational call centre environments would be an advantage
• Strong computer skills with experience in Microsoft Word and Excel
• Excellent organisational skills with focus on accuracy & attention to detail
• Strong track record, demonstrating ability to meet targets

Regulatory Requirements:

• Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. APA/ CIP / or other recognised qualification)
• This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status