Receptionist

JLL; Leinster; On-site; EUR 26,000 - 36,000; Full time

Job summary

JLL in Ireland seeks a Front of House & Mail Services Coordinator to deliver a professional reception experience for employees, visitors, and clients, while managing on-site mail, courier and parcel activity.

You will be the first point of contact, handling deliveries, registrations and meeting room support, with adherence to health and safety procedures and brand standards.

Qualifications

• Previous front-of-house/reception experience in a corporate or FM setting is preferred.
• Strong customer service orientation with a professional, polished manner.
• Good organisational skills with attention to tracking deliveries and escorts.

Responsibilities

• Greet and check in employees, visitors and contractors in a professional manner, issuing visitor badges.
• Manage the front desk phone line and inbox, directing queries to the right team.
• Maintain a tidy front-of-house area reflecting brand standards.
• Coordinate meeting room bookings and support deliveries, events and hosting.
• Escalate facilities, security or H&S issues to the Facilities Manager.
• Receive, log, sort and distribute incoming mail and packages to the correct recipients.
• Prepare and dispatch outgoing mail and courier shipments with appropriate service levels.
• Maintain mail room records and stock, raising replenishment requests as needed.
• Liaise with courier and postal providers on schedules and issues.
• Ensure mail room area is organized, secure and compliant with safety requirements.
• Support wider Workplace Experience initiatives and ad-hoc administrative tasks as directed.

Skills

Front-of- House

Reception

Customer service

Organisation

MS Outlook

Excel

Tools

MS Outlook

Excel

Job description

Role Purpose

The Front of House & Mail Services Coordinator is the first point of contact for the site, delivering a professional, welcoming reception experience for employees, visitors and clients, while also owning the day-to-day running of the on-site mail room. The role combines front-of-house presence with accurate, timely handling of incoming and outgoing mail, courier and parcel activity, ensuring both the visitor experience and the site's mail logistics run smoothly.

Role Purpose

The Front of House & Mail Services Coordinator is the first point of contact for the site, delivering a professional, welcoming reception experience for employees, visitors and clients, while also owning the day-to-day running of the on-site mail room. The role combines front-of-house presence with accurate, timely handling of incoming and outgoing mail, courier and parcel activity, ensuring both the visitor experience and the site's mail logistics run smoothly.

Key Responsibilities

• Front of House & Reception
• Greet and check in employees, visitors and contractors in a professional, friendly manner, issuing visitor badges and access passes in line with site security protocols.
• Manage the main reception phone line and inbox, directing calls and queries to the appropriate team or department.
• Maintain a tidy, presentable front-of-house area at all times, reflecting the client's brand standards.
• Coordinate meeting room bookings and support ad-hoc requests from occupants (deliveries to desks, event set-up, visitor hosting).
• Escalate facilities, security or H&S issues observed at the front desk to the Facilities Manager promptly.
• Mail Room & Courier Services
• Receive, log, sort and distribute all incoming mail, packages and courier deliveries to the correct department or individual.
• Prepare and dispatch outgoing mail and courier shipments, selecting the appropriate carrier and service level.
• Maintain accurate mail room records/tracking logs for inbound and outbound items, including signature-required and high-value deliveries.
• Manage mail room stock (packaging, postage, courier supplies) and raise replenishment requests as needed.
• Liaise with courier and postal providers on collection schedules, missed deliveries and service issues.
• Keep the mail room area organised, secure and compliant with site health & safety requirements.
• General
• Support wider Workplace Experience initiatives and ad-hoc administrative tasks as directed by the Facilities Manager.
• Follow all client and JLL health, safety and security procedures at all times.

Skills & Experience

• Previous experience in a front-of-house, reception, concierge or mail room environment (corporate or FM setting preferred).
• Strong customer service orientation with a professional, polished manner.
• Good organisational skills with attention to detail, particularly around tracking and logging deliveries.
• Comfortable using visitor management systems, email and standard office software (MS Outlook, Excel).