Quality & Policy Expert – Polish Language

TP; Dublin; On-site; EUR 40,000 - 49,000; Full time

Job summary

TP is seeking an Operational Subject Matter Expert (Polish & English) for a 100% on-site role in Dublin. The position offers a salary of €44,351 plus excellent benefits and requires 2+ years in a fast-paced shared services or BPO environment with coaching experience.

You will coach agents in real-time, investigate user reports, and coordinate with Quality, Training, and Ops to implement new policies and standards while advocating for users.

Qualifications

• Fluent in Polish and English.
• 2+ years moving fast in a shared services or BPO environment with coaching experience.
• High cultural intuition for smart, nuanced decisions in the market.
• Strong interpersonal skills with ability to deliver feedback quickly, with empathy and accuracy.

Responsibilities

• On-the-Fly Coaching: provide rapid, real-time coaching to agents to boost performance.

Skills

Polish & English

BPO experience

Job description

Operational Subject Matter Expert (Polish & English)

Salary: €44,351 + Excellent Benefits | Location: 100% On-Site (Dublin)

Ready to move fast, coach hard, and accelerate your career? We are looking for a high-energy Operational SME to join our fast-paced Dublin team! If you thrive in an environment where no two days are the same, love solving complex problems on the fly, and want a role with a massive internal growth path, we want you on board.

How You'll Move The Needle

• On-the-Fly Coaching: Jump into team huddles and provide rapid, real-time support to agents to supercharge their performance.
• Rapid Resolution: Investigate user reports and elevate abusive content fast, balancing top-tier accuracy with operational efficiency.
• Connect the Dots: Act as the ultimate liaison between Quality, Training, and Ops to seamlessly roll out new policies and standards.
• Advocate for Users: Display a strong bias for action and do what's right for the community, acting as our ultimate #ShipLove ambassador.

Your Toolkit

• Bilingual Agility: Fluent in Polish and English.
• Track Record: 2+ years moving fast in a shared services or BPO environment, with the tenure to back up your coaching skills.
• Cultural Intuition: A high affinity for the cultural, social, and political pulse of the market to make smart, nuanced decisions.
• Adaptable Communicator: Exceptional interpersonal skills—you know how to deliver feedback with speed, empathy, and accuracy.

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.