Hungarian Speaking Quality & Policy Expert

TP; Dublin; On-site; EUR 38,000 - 51,000; Full time

Job summary

TP is seeking an Operational Subject Matter Expert (Hungarian & English) to support Dublin-based customer operations. This full-time on-site role demands bilingual fluency and hands-on coaching to elevate agent performance in real-time across shifts.

You will investigate user reports, rapidly resolve issues, and act as the liaison between Quality, Training and Ops to implement new policies. A track record of 2+ years in a shared services or BPO environment, cultural insight, and empathetic,

Qualifications

• Bilingual fluency in Hungarian and English.
• 2+ years in a shared services or BPO environment with coaching experience.
• Strong cultural intuition for market nuances and smart decision-making.

Responsibilities

• On-the-Fly Coaching: provide rapid, real-time support to agents.
• Rapid Resolution: investigate user reports and upscale abusive content quickly and accurately.
• Connect the Dots: liaison between Quality, Training, and Ops to roll out new policies and standards.
• Advocate for Users: act with urgency and empathy, aligning actions with community needs.

Skills

Bilingual Hungarian & English

Coaching skills

Fast-paced experience

Cultural intuition

Adaptable communication

Job description

Operational Subject Matter Expert (Hungarian & English)

Salary: €44,351 + Excellent Benefits

Location: 100% On-Site (Dublin)

How You'll Move The Needle

• On-the-Fly Coaching: Jump into team huddles and provide rapid, real-time support to agents to supercharge their performance.


• Rapid Resolution: Investigate user reports and upscale abusive content fast, balancing top-tier accuracy with operational efficiency.


• Connect the Dots: Act as the ultimate liaison between Quality, Training, and Ops to seamlessly roll out new policies and standards.


• Advocate for Users: Display a strong bias for action and do what's right for the community, acting as our ultimate #ShipLove ambassador.

Your Toolkit

• Bilingual Agility: Fluent in Hungarian and English.


• Track Record: 2+ years moving fast in a shared services or BPO environment, with the tenure to back up your coaching skills.


• Cultural Intuition: A high affinity for the cultural, social, and political pulse of the market to make smart, nuanced decisions.


• Adaptable Communicator: Exceptional interpersonal skills-you know how to deliver feedback with speed, empathy, and accuracy.

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.