Bilingual Ops SME: Polish & English, Real-Time Coaching

TP

Dublin

On-site

EUR 40,000 - 49,000

Full time

6 hours ago

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Job summary

TP is seeking an Operational Subject Matter Expert (Polish & English) for a 100% on-site role in Dublin. The position offers a salary of €44,351 plus excellent benefits and requires 2+ years in a fast-paced shared services or BPO environment with coaching experience.

You will coach agents in real-time, investigate user reports, and coordinate with Quality, Training, and Ops to implement new policies and standards while advocating for users.

Qualifications

Fluent in Polish and English.
2+ years moving fast in a shared services or BPO environment with coaching experience.
High cultural intuition for smart, nuanced decisions in the market.
Strong interpersonal skills with ability to deliver feedback quickly, with empathy and accuracy.

Responsibilities

On-the-Fly Coaching: provide rapid, real-time coaching to agents to boost performance.

Skills

Polish & English

BPO experience

Job description

You will coach agents in real-time, investigate user reports, and coordinate with Quality, Training, and Ops to implement new policies and standards while advocating for users.

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