Quality & Policy Expert (Iraqi Arabic & English Speaking)
Salary: €44,351
Ready to shape the standard of excellence? Step into a dynamic, international environment where your eye for detail makes a real impact. If you are passionate about quality standards, driven by data, and ready to champion policy compliance on a global scale—we want you on our team.
What You’ll Do: Own the Quality Standard
- Drive Performance: Audit content moderation decisions, deliver actionable feedback, and elevate the overall standard of our operational teams.
- Be the Subject Matter Expert: Master our client's products and community standards, acting as the ultimate go-to resource for Content Policy and Operational Guidelines.
- Spot the Trends: Dive into the data to identify inefficiencies, run root-cause analyses, and elevate critical policy issues to the global team.
- Empower the Team: Mentor incoming Quality & Policy Experts and bridge knowledge gaps through targeted training collaborations.
- Innovate & Improve: Use market-specific insights to build scalable solutions and partner with Quality Leaders to design high-impact improvement initiatives.
What You Bring: The Essentials
- Bilingual Excellence: Fully fluent in Iraqi Arabic and English (written and verbal).
- Proven Experience: 2+ years thriving in a Quality Control environment.
- Data Savvy: Strong, practical skills in Excel (PivotTables, Charts, Statistical functions). Experience with Tableau, Power BI, or similar tools is a massive plus!
- Razor-Sharp Precision: Exceptional attention to detail and nuance—you catch what others miss.
- Dynamic Problem Solver: Strong critical thinking skills with the ability to multitask and work independently in a fast-paced, ever-changing environment.
- Empathetic Approach: A genuine passion for providing accurate, user-focused support.