Quality Policy Expert (Iraqi Arabic & English)

TP; Dublin; On-site; EUR 40,000 - 49,000; Full time

Job summary

TP is seeking a Quality & Policy Expert to own the Quality Standard in an international setting. The role focuses on auditing decisions, ensuring policy alignment, and driving improvements across teams.

Ideal candidates are fluent in Iraqi Arabic and English, with 2+ years in quality control, and strong data skills using Excel, Tableau, or Power BI. This position is based in Ireland and involves close collaboration with global stakeholders.

Qualifications

• 2+ years thriving in a Quality Control environment.
• Fluent in Iraqi Arabic and English (written and verbal).
• Strong Excel skills (PivotTables, charts, statistical functions).
• Experience with Tableau/Power BI or similar tools is a plus.

Responsibilities

• Audit content moderation decisions and deliver actionable feedback.
• Serve as SME for client products and community standards.
• Identify trends via data, perform root-cause analyses, raise policy issues to global team.
• Mentor incoming Quality & Policy Experts and support training collaborations.
• Collaborate to design scalable improvements with Quality Leaders.

Skills

Quality Control

Excel PivotTables

Bilingual Arabic/English

Data analysis

Critical thinking

Attention to detail

Independent work

Tools

Excel

Tableau

Power BI

Job description

Quality & Policy Expert (Iraqi Arabic & English Speaking)

Salary: €44,351

Ready to shape the standard of excellence? Step into a dynamic, international environment where your eye for detail makes a real impact. If you are passionate about quality standards, driven by data, and ready to champion policy compliance on a global scale—we want you on our team.

What You’ll Do: Own the Quality Standard

• Drive Performance: Audit content moderation decisions, deliver actionable feedback, and elevate the overall standard of our operational teams.
• Be the Subject Matter Expert: Master our client's products and community standards, acting as the ultimate go-to resource for Content Policy and Operational Guidelines.
• Spot the Trends: Dive into the data to identify inefficiencies, run root-cause analyses, and elevate critical policy issues to the global team.
• Empower the Team: Mentor incoming Quality & Policy Experts and bridge knowledge gaps through targeted training collaborations.
• Innovate & Improve: Use market-specific insights to build scalable solutions and partner with Quality Leaders to design high-impact improvement initiatives.

What You Bring: The Essentials

• Bilingual Excellence: Fully fluent in Iraqi Arabic and English (written and verbal).
• Proven Experience: 2+ years thriving in a Quality Control environment.
• Data Savvy: Strong, practical skills in Excel (PivotTables, Charts, Statistical functions). Experience with Tableau, Power BI, or similar tools is a massive plus!
• Razor-Sharp Precision: Exceptional attention to detail and nuance—you catch what others miss.
• Dynamic Problem Solver: Strong critical thinking skills with the ability to multitask and work independently in a fast-paced, ever-changing environment.
• Empathetic Approach: A genuine passion for providing accurate, user-focused support.